We create innovative products and experiences that inspire fans, entertain audiences and develop children through play.

The Security Shift

Supervisor serves as the primary Global Security point of contact for an assigned shift within a 24/7 operation. This role leads and supports Security Officers, coordinates daily shift activities, ensures compliance with post orders, standard operating procedures, contingency plans, and Mattel Global Security Best Practices, and completes special assignments as directed by the Security Manager. The supervisor also performs standard Security Officer duties when operationally required and helps maintain a safe, secure, professional, and customer-focused environment for Mattel employees, visitors, contractors, and business partners.

Shift

Leadership and Team Management Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues. Coordinate officer post assignments, patrol responsibilities, break coverage, and response priorities in accordance with approved post orders and business needs. Conduct shift briefings and ensure critical information, open issues, and follow-up actions are communicated accurately between shifts.

Train, coach, and direct Security Officers; conduct regular touchpoints and support performance evaluations, corrective action, and development activities in coordination with the Security Manager and People & Culture. Support scheduling, payroll, and timekeeping administration for the assigned team, as directed by the Security Manager. Promote accountability, teamwork, professional conduct, and consistent customer service across the security operation.

Security

Operations and Emergency Response Protect Mattel personnel, visitors, physical property, assets, intellectual property, privacy, and confidential information from theft, damage, harm, unauthorized access, and unlawful activity. Ensure compliance with Mattel Global Security Best Practices, site procedures, contingency plans, and U.Respond to alarms, security incidents, fires, medical and first-aid events, and other emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as required.



Conduct mobile and foot patrols and direct officers in identifying, documenting, and escalating security, safety, and facilities-related concerns.

Support traffic control, visitor registration, and the safe processing and direction of suppliers, contractors, delivery personnel, and other site guests.

Perform Security

Officer duties and fixed-post assignments when needed to maintain required staffing and operational continuity. Monitor and operate access control, CCTV, guard tour management, alarm, and fire control systems in accordance with site procedures. Escalate system failures, equipment issues, and maintenance needs to the appropriate Security Systems, Facilities, or technical support personnel.

Complete and review incident reports, shift logs, electronic audits, administrative records, and other required documentation for accuracy, timeliness, and completeness. Perform administrative data-entry responsibilities associated with guardhouse, employee entrance, building entrance, rover patrol, satellite site patrol, and other post-order requirements. Maintain working knowledge of applicable policies, procedures, training requirements, and regulatory obligations, and ensure assigned personnel remain current on required training.

Work closely with Facilities, EHSS, People & Culture, IT, business leaders, event teams, and other departments to support a safe and orderly workplace. Support special events, projects, investigations, audits, and other assignments as directed by the Security Manager. High school diploma or GED required. ~ At least one year of experience in security, asset protection, loss prevention, law enforcement, military service, or a related field preferred. ~ Prior experience leading, coaching, or supervising personnel preferred.Valid security license or guard card where required by applicable law or regulation. ~ First Aid, CPR, and Blood-borne Pathogens certification,



or the ability to obtain required certification through company-provided training. ~ Demonstrated ability to write transparent incident reports, business correspondence, and procedures, and to read and interpret policies, technical procedures, training materials, and governmental regulations. ~ Working knowledge of CCTV, access control, alarm monitoring, and other physical security programs and equipment. ~ Basic math skills and the ability to maintain accurate administrative records.

Ability to work assigned first, second, or third shift and rotate shifts based on business needs. Ability to work weekends, holidays, and overtime, including on short notice, as required. Ability to work outdoor posts and tolerate heat, humidity, cold, rain, wind, snow, or other severe weather conditions, as applicable to the site.

Ability to use handheld radios, access control systems, CCTV systems, handheld and walk-through metal detectors, and other assigned security equipment. Ability to attend and successfully complete all mandatory training required to maintain job competence and support professional development. We are a performance-driven company.

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies.

We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Videos to watch: The Culture at Mattel Corporate Philanthropy #

📌 Security Shift Supervisor - Site Lead (Montreal)
🏢 Mattel EMEA
📍 Montreal