Contribute to the future of AI support as a Senior AI Support Engineer at OpenAI. Tackle complex issues and provide high-impact troubleshooting for our diverse customer base. In this pivotal role, you will be a vital component of OpenAI’s User Operations team, directly engaging with customers and resolving intricate technical challenges.

With over 8 years of experience, you’ll partner with Engineering and Product teams to enhance operational workflows. Your expertise will not only address immediate customer needs but also shape world-class support practices for a post-AGI landscape. Key Responsibilities:

- Troubleshoot and resolve complex technical issues directly with customers
- Serve as a trusted expert on OpenAI’s products




- Act as a critical escalation point for technical problems
- Identify opportunities for operational automation and AI integration
- Provide weekend and holiday on-call support as needed Requirements:
- 8+ years in Support Engineering or related technical fields
- Skilled in Python and integration of automation tools
- Expert SaaS troubleshooting abilities
- Outstanding communication skills for high-stakes interactions
- Bachelor's degree in a relevant technical field Maximize customer value with your technical insight and operational expertise in AI technology at OpenAI.

📌 Senior AI Support Engineer at OpenAI (Toronto)
🏢 OpenAI
📍 Toronto