Elevate your career with Deloitte as a Senior Consultant specializing in CRM within Financial Services. This hybrid role in Toronto involves transforming digital strategies for leading financial institutions. As a Senior Consultant, you will engage directly with clients, leveraging Salesforce capabilities to deliver impactful CRM solutions.

Collaborate with diverse teams to analyze business processes, facilitate workshops, and support end-to-end solution design. You'll serve as a key liaison between technology and business stakeholders, ensuring the alignment and successful delivery of CRM initiatives. Key Responsibilities:

- Lead discovery sessions with Financial Services clients
- Analyze customer journeys and translate into CRM capabilities




- Facilitate future-state design across sales and servicing
- Manage product backlogs and participate in sprint activities
- Support user acceptance testing and client interactions

Requirements:

- 5 to 6+ years in consulting or related roles
- Experience with Salesforce, Financial Services Cloud preferred
- Solid Agile delivery and backlog management skills
- Bilingual in French and English for client engagement
- Excellent stakeholder management and problem-solving abilities

Harness your consulting expertise and Salesforce knowledge to drive transformation at Deloitte.

📌 Senior Consultant in Financial Services CRM (Toronto)
🏢 Deloitte France
📍 Toronto