Elevate customer relations at Staffbase as a Senior Customer Success Manager in North America. Drive business success, enhance platform adoption, and ensure customer renewals with our cutting-edge AI-native Employee Experience Platform. As a Senior Customer Success Manager at Staffbase, you will own a diverse portfolio of enterprise clients, fostering strategic partnerships to achieve their goals.

Your focus will encompass onboarding, engagement strategies, and promoting SaaS renewals, emphasizing collaboration across cross-functional teams. Your experience in customer success will be pivotal in transforming how organizations experience workplace communication. Key Responsibilities:

- Own and manage a book of enterprise customers
- Lead business reviews with customer teams




- Guide onboarding and long-term adoption processes
- Proactively identify risks and drive renewals
- Advocate for customer needs and product feedback Requirements:
- 3-6 years in Customer Success or Account Management
- Proven record in renewals and customer retention
- Strong interpersonal and relationship-building skills
- Experience with SaaS and digital tools
- Self-motivated with a results-driven mindset Become an integral part of Staffbase and help organizations transform their employee communications!

📌 Senior Customer Success Manager North America (Toronto)
🏢 Staffbase
📍 Toronto