Take a leadership role in customer operations with a technology organization based in Calgary, Alberta. As the Senior Director, you will drive operational growth and efficiency while enhancing customer experience. Our client is a global technology company seeking an accomplished Senior Director, Customer Operations to join their leadership team.

You will connect customer experience with processes and technology, improving service delivery across multiple teams. Oversee broad customer operations and service delivery

- Develop strategies to meet business growth and expectations
- Establish performance standards across the customer life cycle
- Monitor service performance to proactively address gaps
- Lead initiatives to modernize customer operations Bachelor's degree in Business or related field
- Solid understanding of commercial and financial performance
- Proven track record in process improvement
- Leverage your expertise to improve operations and customer satisfaction in a leading technology enterprise.

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📌 Senior Director of Operations in Calgary
🏢 Forge Performance Group
📍 Calgary