Senior Help Desk Analyst – Application Support

Location: Alberta, Canada – Remote

Contract: 6 months + possible extension

Role Overview

We are seeking a Senior Help Desk Analyst with robust application support experience to provide technical assistance to end users and external stakeholders.

Key Responsibilities

- Provide application and technical support to end users.
- Troubleshoot, document, track, and resolve incidents/tickets.
- Use Help Desk/ticketing systems and escalate issues when required.
- Coordinate with technical and business teams to resolve issues.
- Manage user IDs, passwords, and application permissions.
- Support multiple enterprise applications and stakeholder groups.
- Test bug fixes and application enhancements.
- Maintain documentation,



knowledge bases, and training materials.
- Support data validation, UAT, and process improvement activities.

Required Experience
- 4+ years of Application Help Desk/Application Support experience.
- 4+ years working with external stakeholders and clients.
- 4+ years of user identity verification and account management.
- 4+ years using Help Desk/ticketing systems such as Remedy, Cherwell, TFS, ClearQuest, HEAT, or equivalent.
- 4+ years supporting multiple applications.
- 4+ years working with Microsoft Office.

📌 Senior Help Desk Analyst (Canada)
🏢 Veridian Tech Solutions
📍 Canada