Secure Every Identity, from AI to Human

**Identity is the key to unlocking the potential of AI. the company secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This is a key leadership role in the Professional Services (Technical Architecture) organization, responsible for the implementation of the company services.

The Senior

Manager is an experienced, enthusiastic, and hands‑on leader preferably in the Security and/or Identity & Access Management domain, who can rapidly learn and apply the Auth0 value proposition to customers of all sizes.

The Senior

Manager is a leader of a high‑performing team of Technical Architects, functioning in a "player-coach" model. This role requires impressive field and management experience and involves mentoring the team of Technical Architects. You have experience managing a technical team, resource forecasting, change & escalation management and operational excellence for Professional Service teams.

You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. Hiring, growing, and retaining a team of Professional Service Technical Architects. ~ Providing direct management, mentoring, and support to ensure their continued technical, professional, and career growth. ~ Up‑skilling team members to ensure they have the expertise to successfully deliver the company to customers. Manages outlined objective and subjective performance metric requirements. ~ Active sync with Partner,



delivery enablement & address performance Customer Engagement: ~ Acting as the primary customer liaison, managing relationships and communication between the project team, the customer, and internal stakeholders. ~ Ensuring customer success from the beginning to the end of the engagement life cycle.

Managing project budgets to meet customer and the company expectations. Assisting the Director with oversight and accountability for professional services billings, revenue, customer satisfaction, resources, and utilization. Demonstrating and improving a repeatable implementation methodology to rapidly enable customers. ~ Perform Governance & audits of Technical Architecture design and deliverables quality ~ Drive team contribution to Technical Architecture Practice evolution and initiatives ~ Directly contribute to ongoing process improvement within the Technical Architecture practice and across the company Professional Services and our subcontractor ecosystem. ~ Oversight & manage of customer project dynamics, change management, concerns across multiple engagements and workstreams 10+ years experience in Identity & Access Management. ~5+ years of experience in Design, consulting, delivering solutions to external customers.



~ Extensive knowledge of enterprise web technologies and security. ~ Ability to Multi-task and manage multiple customer engagements is a requirement. ~ Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards. ~ Ability to travel up to 50%. ~ A Bachelor's degree in Computer Science, Information Technology, or a related discipline is required. ~ LI-Remote #The OTE range for this position for candidates located in the San Francisco Bay area is between: $In addition, the company offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $Below is the annual salary range for candidates located in Canada. In addition, the company offers equity (where applicable), bonus, and perks, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

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Impact ~ Developing Talent and Fostering Connection + Community Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.

📌 Senior Manager, Medical (Montreal)
🏢 United States Digital Space
📍 Montreal