Clinic: CAYA Health Centre, 555 West 12th Avenue

Schedule: In-person, Monday-Friday (9:30 am – 5:30 pm and one 12:00 - 8:00 pm shift a week).

Are YOU…

- Passionate about providing high-quality care to women, trans, and non-binary individuals?
- Looking to work in a trauma-informed, culturally-competent, and inclusive environment?
- Eager to be part of a collaborative, multidisciplinary health team?
- Committed to creating a safe and respectful space for patients and clinicians alike?

About Us At CAYA Health Centre, we offer multidisciplinary healthcare for those often marginalized based on gender. Our team includes medical doctors, physiotherapists (including pelvic floor), dietitians, counsellors, psychologists, massage therapists, and medical specialists (OBGYN), all working together under one roof.

Our vision is to create safe spaces to empower and support people in their journeys toward better mental, physical, and social health. We envision a future where inclusive, supportive, equitable, and informed care are the standard in all health practices, and we want to be the first step in that journey.

About the Role

We are hiring a mid/senior level Medical Office Assistant (MOA) to join our dynamic team. You’ll provide front-line administrative and clinical support to both general and specialist practitioners, including OB/GYNs. This role requires strong organizational skills, compassionate communication, and experience in gynecological and obstetric support.

Key Responsibilities

- Welcome and support patients in person and by phone/email.
- Operate Jane, Oscar, and Arya EMRs to enter and manage patient data.
- Handle incoming faxes and referrals; triage and maintain waitlists.
- Schedule appointments, OB consults, gyne consults, and surgical procedures.
- Collect intake forms, prepare patient files, and coordinate labs, ultrasounds, and imaging.
- Prenatal chart prep – entering intake, prenatal labs,



genetic screen, ultrasound.
- Confirm demographics, send intake/consent forms, and liaise with pharmacies.
- Prepare rooms and equipment for procedures (e.g., PAPs, IUDs, pregnancy tests).
- Support specialists with charting, surgery coordination, requisitions, and communication with hospitals and OR booking.
- Maintain office cleanliness and manage clinic inventory/supplies.
- Preparing and sending OR packages to BCW and liaising about slates/urgent cases.
- Check-in procedures (BP, height/weight, urine dip/pregnancy test).
- Sending out samples (e.g., PAPs, pathology)
- Uphold patient confidentiality, compassion, and clinical excellence at all times.
- Work collaboratively with the other MOAs on the team.
- Manage billings for allied health practitioners.
- Stocking rooms and supplies.

Qualifications

- Completion of Medical Office Assistant training (VCC or equivalent).
- Minimum 1 year of administrative experience in a healthcare setting.
- Experience with specialists and clinical preparation is required.
- Knowledge of trauma-informed and gender-affirming care is required.
- Proficiency with JaneApp, Arya, and Oscar EMRs.
- Strong communication, problem-solving, and multitasking skills.
- Familiarity with Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and collaboratively in a fast-paced environment.
- Reliable, compassionate, and committed to patient-centered care.
- Canadian citizenship

Compensation
- Range: $25.00 - $30.00

We thank all applicants for their interest. Only those selected for an interview will be contacted. Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits

- Casual dress
- Company events
- Versatile schedule
- On-site parking

Experience:
- Trauma-informed Care: 1 year (preferred)
- Gender-affirming Care: 1 year (preferred)
- Obstetrics and Gynecology: 1 year (preferred)

Licence/Certification:
- MOA Certificate (preferred)

Work Location: In person

📌 Senior Medical Office Assistant (MOA) - Women's Health, Gender-affirming Care, Specialist experience (Vancouver)
🏢 CAYA Health Centre
📍 Vancouver