Employment Type:Permanent Contract Duration: At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive. Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.

We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We promote work-life balance with adaptable work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off! IATA’s BusinessIntelligence Services are the focal point and driving force for data managementand global BI services for the aviation industry.

The team is comprised ofaviation industry experts, data management and analytic professionals. This unit places astrong emphasis on managing end-to-end delivery of products, Vendor managementsand acting as IATA in-house business expert in direct liaison with externalproviders and partners.

The Senior

Manager, Operations reports to Head, PaxTraffic & Sales BI. Take Charge of the technicaland operations aspects of DDS cloud-based industry data solution. Serve as the in-house business specialistand lead in direct liaison with external providers, partners, and internalIT stakeholders.

Identify opportunities to improve and optimize operational processes and performance throughdata-driven insights. Monitor, measure, and reportSLAs for different vendors in coordination with IT and create an earlywarning mechanism related to Vendors quality, through creation anddistribution of regular reports and dashboards to support decision makingand early warnings.



Oversees the processes of – butnot limited to - developing Statement of Work on change requests andsign-off on the deliverables and aid in grooming stories and making sureit’s a reflection of the business needs.

Budget management: Monitor,manage and optimize the bank of days and costing related with enhancementand other out-of-pocket expenses. Managing in coordination withIT all maintenance and development processes and ensuring compliance withISO27001 / ISO 9001 standards. Manage a team responsible forboth product delivery and solution technology by mentoring and developinga team of BI experts.

Training other colleagues ondata management framework, processes, tools and functions, which promotedatabase standards and best practices. in Computer Science or Aviation Information Systems, or equivalent experience. ~ Must have solid aviation business expertise with 10+ years working experience managing global scale operations job. preferably in aviation commercial data ~7+ years’ experience in data management lead role. ~ Must have broad and sufficient knowledge of various aspects of data Management including data governance, data quality, master data management, data integration, information life cycle. Also is familiar with AWS & Snowflake solutions for data management, metadata management, business intelligence and reporting (MS Power BI), integration and systems architecture. Familiarity with Ticket management System, particularly JIRA / JSM. ~ Proven experience working closely with business owners and subject matter experts to document, design, develop, and deliver high-quality data and analytics solutions is required. ~ Requires solid knowledge of business planning, resource/financial planning and reporting, proven project management skills. ~ Fluent reading, writing, and speaking abilities in English. ~ Travel Required: 10 #

📌 Senior Operations Supervisor Remote (Montreal)
🏢 Iata Consulting
📍 Montreal