The Senior Product Manager, Cross Platform Experience will own the horizontal product responsibility for stitching the member experience together across platforms, business units, and channels. Manage delivery risks, dependencies, and trade-offs across multiple platforms and stakeholders. Maintain alignment with senior leaders on priorities, scope, milestones, and outcomes.

Platform

Ecosystem & Partner Management Manage strategic platform and digital health partners, ensuring integrations deliver a seamless and consistent member experience. Align partner roadmaps and capabilities with enterprise priorities and long-term member experience objectives.

Enterprise Roadmap

Planning & Prioritization Co-lead the enterprise member experience roadmap in partnership with Product, Technology, Architecture, Data, Operations, and Business leaders. Balance competing priorities across business units while driving a cohesive enterprise experience strategy. Cross-Platform Integration & Capability Development Lead the development and optimization of shared services, configurable capabilities, and standardized integration patterns.

Drive cross-platform integration initiatives including APIs, data exchanges, and shared technology services. Partner closely with Engineering, Architecture, Security, and Design teams to deliver high-quality member experiences.

Performance

Measurement & Continuous Improvement Use data insights, experimentation, and member feedback to continuously improve the end-to-end experience. Provide recommendations to leadership based on performance trends and business impact.

Executive





Communication & Stakeholder Management Translate complex technical and business topics into clear recommendations and executive-level communications. Build solid relationships across business units and functions to drive alignment, decision-making, and execution. Present strategic recommendations, progress updates, risks, and opportunities to senior leadership.

Minimum of 7+ years of Digital Product Management experience, with demonstrated horizontal ownership across multiple platforms or business units — not solely single-platform delivery.

University

Degree in Business, Technical, or a Quantitative Field. A master's degree / business-oriented education is a strong plus combined with a technical background. Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership across multiple business units.

Strong communication skills with the ability to simplify complex, technical, and architectural topics — spanning several platforms — into practical, business-relevant narratives. Exceptional relationship-building skills with senior business leaders, technology partners, and external vendors / health partners across the full platform landscape. Ability to work under pressure, manage multiple competing priorities across platforms,



and adapt to changing demands.

Highly developed financial and commercial acumen, including comfort with business casing, ROI, and ongoing value tracking at a cross-platform scale. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. 92,900.00 CAD - $142,900.00 CAD El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement ( . #

📌 Senior Product Manager, Cross Platform Experience (Ontario)
🏢 Manulife
📍 Ontario