We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation .

The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, agent desktop, UI, and API workflows . Experience with tools such as Cyara, Hammer, Selenium, Postman, or Karate is highly relevant.

Experience with Amazon Connect is a strong plus.

Key Responsibilities

- Design, develop, and execute automated test strategies for Contact Center platforms and applications.
- Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar platforms.
- Develop and maintain automated tests across UI and APIs .
- Perform Agent Desktop automation and testing .
- Validate Contact Center workflows, integrations, and end-to-end customer journeys.
- Participate in maintenance releases, enhancements, and ongoing production/support activities.
- Provide technical leadership and contribute to test automation best practices.
- Collaborate with developers, business teams, and other QA/QE professionals in a structured Agile environment.




- Analyze test results, identify defects, and work with technical teams through resolution.
- Use standard development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

Required Qualifications
- Strong experience in Quality Engineering / QA Automation , preferably within Contact Center platforms .
- Hands-on experience with IVR and/or routing automation .
- Experience with one or more Contact Center testing tools such as Cyara or Hammer .
- Strong experience with automation testing across UI and APIs .
- Experience with one or more of:
- Selenium
- Postman
- Karate
- Strong Core Java knowledge.
- Experience with Agent Desktop automation/testing .
- Experience working in a structured Agile setting .
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse .

Nice to Have
- Experience with AWS Amazon Connect .
- Additional Contact Center / CCaaS platform experience.
- Experience with IVR, routing, or customer-service technology ecosystems.

📌 Senior QA Automation Engineer – Contact Center / IVR (Toronto)
🏢 N2P Systems
📍 Toronto