Client: Government Services Integration Cluster – Ontario Public Service

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Toronto, ON – 5 Days Onsite Contract: September 21, 2026 – March 31, 2027

Extension: Up to 1 additional term

Openings: 1

Allocation: 100%

Security Clearance: No clearance required

Position Overview The Government Services Integration Cluster is seeking a Senior Scrum Master to provide Agile leadership, coaching, facilitation, and project delivery expertise within an enterprise I⁢ environment.

The successful candidate will serve as a servant leader and Agile subject matter expert , helping development teams adopt and continuously improve Scrum practices, remove impediments, facilitate collaboration, manage stakeholder relationships, and support successful delivery.

The role also requires a strong understanding of business analysis, business process modelling, requirements gathering, backlog management, DevOps practices, and CI/CD processes . The Scrum Master will work closely with Product Owners, development teams, technical stakeholders, and business stakeholders to ensure effective delivery and continuous improvement.

Key Responsibilities

- Provide subject matter expertise and guidance on Agile/Scrum project delivery methodologies.
- Lead and facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and related sessions.
- Coach and mentor Agile teams on Scrum principles, practices, roles, and continuous improvement.
- Support teams in becoming self-organizing and identifying gaps or impediments within the Agile framework.
- Remove or facilitate the resolution of team impediments and blockers.
- Facilitate effective relationships between Agile development teams and Product Owners.
- Help maintain a safe, collaborative, and productive working environment.
- Support conflict resolution, consensus building, negotiation, and stakeholder alignment.
- Collaborate with Product Owners on backlog management and ensure high-priority work is clearly defined and ready for development.
- Capture feedback and document sprint reviews to support project objectives and improve team performance.
- Track and analyze Agile metrics such as velocity, burndown, and other delivery indicators.
- Identify opportunities for process improvement through gap analysis and continuous improvement practices.
- Gather, analyze, and document business requirements and translate them into actionable user stories and process documentation.
- Model current-state and future-state business processes using BPMN and process flow diagrams .
- Support business and technical teams in aligning requirements, priorities, and delivery objectives.
- Work effectively within DevOps environments and understand development-to-operations processes.
- Provide guidance on Agile project delivery standards, methodologies, and practices.
- Prepare and deliver training materials and training sessions related to project delivery methodology.
- Acquire, customize,



document, integrate, communicate, and implement applicable IT standards and guidelines.
- Promote effective communication and collaboration across cross-functional teams and stakeholders.

Requirements Mandatory Qualifications Education & Certifications

- Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
- Certified Scrum Master (CSM) or similar Agile certification.
- Strong understanding of Scrum methodology and business analysis frameworks .

Agile & Scrum Expertise

- Demonstrated experience leading Agile ceremonies and implementing Scrum principles across development teams.
- Strong practical knowledge of Agile methodologies and the ability to educate and coach others.
- Experience helping Agile teams become self-organizing.
- Proven experience identifying and removing impediments.
- Experience facilitating relationships between development teams and Product Owners.
- Strong experience with conflict resolution, consensus building, facilitation, and stakeholder management.
- Experience coaching and mentoring teams on Agile principles and continuous improvement.

Business Analysis & Process Modelling

- Strong business process modelling experience , including the ability to model current-state and future-state processes using:

- BPMN

- Process flow diagrams
- Strong requirements-gathering experience , including:
- Gathering and analyzing business requirements

- Documenting requirements
- Translating requirements into actionable user stories

- Developing process documentation
- Experience with business analysis frameworks and techniques.
- Ability to perform gap analysis and identify opportunities for process improvement.

DevOps & Technical Environment

- Hands-on experience with DevOps tools and processes, particularly CI/CD pipelines.

- Familiarity with

- Jira

- Confluence

- Git

- Jenkins

- CI/CD processes
- Experience working within a DevOps environment and bridging development and operations teams.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud .
- Familiarity with containerization technologies such as Docker or Kubernetes .
- Software development experience is advantageous and should enable effective communication with technical development teams.

Backlog & Agile Metrics

- Experience collaborating with Product Owners to manage and prioritize product backlogs.
- Ability to ensure backlog items are clearly defined, appropriately prioritized, and ready for development.
- Experience tracking and analyzing Agile delivery metrics, including:

- Burndown

- Velocity

- Sprint performance





- Other Agile delivery metrics

Stakeholder Management

- Demonstrated commitment and proven ability to effectively manage stakeholders.
- Excellent communication, facilitation, negotiation, and consensus-building skills.
- Ability to balance stakeholder requirements with development priorities.
- Strong problem-solving and conflict-resolution capabilities.

Preferred / Nice-to-Have Qualifications

- Prior Ontario Public Service (OPS) or broader public-sector experience.
- Advanced Agile certifications such as:
- PMI-ACP

- SAFe Scrum Master

- Professional Scrum Master (PSM)
- Agile Coach certification.
- Lean Six Sigma certification – Black, Green, or Yellow Belt.
- Experience working in regulated industries such as:

- Financial services

- Healthcare

- Government/public sector

- Other highly regulated environments

Soft Skills The successful candidate should demonstrate:

- Servant leadership with a focus on empowering teams and removing blockers.
- Excellent written and verbal communication.
- Strong coaching and mentoring capabilities.
- Adaptability to changing requirements and priorities.
- Strong collaboration across business, technical, and cross-functional teams.
- Conflict mediation and relationship-management skills.
- Strong time management and ability to manage multiple priorities.
- High emotional intelligence and the ability to effectively navigate team dynamics.
- Strong problem-solving and decision-making abilities.

Ideal Candidate Profile The ideal candidate is a Senior Scrum Master with strong Business Analysis and DevOps exposure who can operate effectively in a complex enterprise I⁢ workplace. Candidates should be able to demonstrate hands-on Scrum leadership, Agile coaching, BPMN/process modelling, requirements gathering, user-story development, backlog management, Agile metrics, stakeholder management, and CI/CD/DevOps experience .

Strong preference will be given to candidates with prior OPS/public-sector experience , particularly those who have worked in large enterprise or government technology environments.

Recruiter Screening – Mandatory Checklist Before submission, confirm the candidate has:

- Bachelor’s degree in CS, IT, Business, or related field
- CSM or equivalent Agile certification
- Strong Scrum/Agile experience
- Business Analysis framework knowledge
- Hands-on DevOps and CI/CD experience
- Agile ceremony leadership experience
- BPMN/process flow modelling experience
- Business requirements gathering and documentation
- Experience converting requirements into user stories
- Product backlog management experience
- Agile metrics experience – velocity/burndown
- Stakeholder management experience
- Conflict resolution/mediation experience
- Coaching and mentoring Agile teams
- Jira and Confluence experience
- Git and Jenkins experience
- Cloud exposure – AWS/Azure/GCP
- Docker/Kubernetes exposure
- Willingness and ability to work 5 days onsite in Toronto
- Available for the stated contract period

📌 Senior Scrum Master (Toronto)
🏢 Joblinxsapp
📍 Toronto