Position: Software Developer – CRM – Senior

Client: Government Services Integration Cluster (Ontario Public Service)

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Toronto, ON

Work Arrangement: 100% Onsite – 5 Days/Week

Contract: November 1, 2026 – March 31, 2027

Extension: Up to 1 additional term

Openings: 1

Security Clearance: No clearance required

Submission Limit: 1 candidate

Closing Date: October 5, 2026 at 12:00 PM EST

Position Overview The Government Services Integration Cluster is seeking a Senior Software Developer – CRM to support the design, development, implementation, integration, testing, troubleshooting, and ongoing support of enterprise CRM solutions.

The successful candidate will have strong hands-on experience with Microsoft Dynamics 365, Power Platform, Azure, Dataverse, .NET/C#, JavaScript, Web APIs, ASP.NET/.NET Core, Entity Framework, Azure SQL, DevOps and CI/CD pipelines.

This role requires a senior-level developer capable of working across both low-code and custom development within Dynamics 365, while collaborating closely with technical teams, business stakeholders, and subject matter experts.

Important: This is a fully onsite position in Toronto. The selected resource must work onsite Monday to Friday during standard working hours of 8:00 AM–5:00 PM, excluding lunch breaks.

Key Responsibilities

- Translate technical system specifications into working, tested applications.

- Develop detailed programming specifications and technical designs.

- Write, generate, compile, maintain, and test application code.

- Design, develop, configure, test, debug, document, deploy, and troubleshoot applications.

- Develop and maintain Dynamics 365 CRM and Microsoft Power Platform solutions.

- Perform both low-code development and custom development within Dynamics 365.

- Design and develop Dataverse solutions.

- Develop integrations between Dynamics 365 and other Microsoft cloud technologies.

- Develop and support custom Web APIs, ASP.NET/.NET Core and Azure-based solutions.

- Troubleshoot technical problems arising during software implementation, conversion, migration, and production operations.

- Support Dynamics 365 Customer Service, including case management and customer service capabilities.

- Work with Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, and Routing.

- Develop and support Power Apps, including:
- Model-Driven Apps

- Canvas Apps

- Power Pages

- Custom PCF controls

- Work with Server-Side templating language Liquid where required.

- Work with Azure technologies, Azure SQL, DevOps, CI/CD pipelines, task boards, and related development tools.

- Participate in Agile development activities and use Kanban/task boards.

- Conduct unit testing, debugging, technical validation, and deployment activities.

- Resolve post-implementation technical issues and provide ongoing application support.

- Review, analyze, modify, test, and troubleshoot product installation scripts where required.

- Conduct design walkthrough sessions with project teams.

- Prepare technical documentation, reports, reviews, assessments, user documentation, and system documentation.

- Elicit and document technical/business requirements from stakeholders and subject matter experts.





- Collaborate with IT professionals throughout the complete Software Development Life Cycle (SDLC).

- Follow structured methodologies for application design, development, implementation, maintenance, and support.

- Apply accessibility requirements, including Accessibility for Ontarians with Disabilities Act (AODA) standards and related regulations.

Requirements

Mandatory Technical Skills

Candidates must demonstrate experience with the following:

Dynamics 365 / Power Platform / Azure

- Dynamics 365

- Microsoft Power Platform

- Azure solution design

- Dynamics 365 interoperability, integration, and capabilities with other Microsoft cloud technologies

- Both low-code development and custom development on Dynamics 365

- Dataverse design and development

- Development using Azure technologies

Programming & Development

- .NET

- C#

- JavaScript

- Web API development

- ASP.NET

- .NET Core

- Entity Framework

- Azure SQL

Dynamics 365 Customer Service

Hands-on experience with Dynamics 365 Customer Service, including:

- Case Management

- Knowledge Management

- Customer Service Workspace

- Customer Service Workspace configuration

- Agent Experience Profiles

- Session Templates

- Workstreams

- Routing

DevOps & Cloud

- DevOps

- CI/CD pipelines

- Task boards

- Kanban

- Agile development practices

- Cloud platforms including Azure, Dynamics 365, and Power Platform

- Understanding of SaaS, PaaS, and IaaS cloud service models

Required Experience

- Strong experience with Agile methodologies.

- Extensive experience developing solutions in Dynamics 365 Customer Service.

- Extensive experience with Microsoft Power Platform and Power Apps.

- Experience with Model-Driven Apps, Power Pages, and Canvas Apps.

- Experience developing custom PCF controls.

- Experience with Liquid server-side templating language.

- Experience with both low-code and custom Dynamics 365 development.

- Experience with Azure solution design and development.

- Experience integrating Dynamics 365 with other Microsoft cloud technologies.

- Experience with Dataverse design and development.

- Experience with custom Web API development.

- Experience with ASP.NET / .NET Core.

- Experience with Entity Framework.

- Experience with Azure SQL.

- Experience with DevOps and CI/CD pipelines.

- Experience using Agile/Kanban/task boards.

- Experience designing, coding, testing, debugging, deploying, and documenting enterprise applications.

- Experience working with relational and/or hierarchical database technologies.

- Experience using query languages and information retrieval technologies.

- Experience with application design, modern design patterns, deployment, and troubleshooting.

- Experience working with communications protocols.

- Experience gathering and documenting information from diverse business stakeholders and SMEs.





General Software Development Skills The successful candidate should have demonstrated experience in:

- Programming and application analysis.

- Structured software development methodologies.

- Application design, development, implementation, maintenance, and support.

- Object-oriented and/or third-generation programming languages.

- Relational and hierarchical database technologies.

- Information retrieval packages and query languages.

- Internet-ready application development.

- Middleware and gateway technologies.

- Application migration and conversion.

- Unit testing and technical troubleshooting.

- Post-implementation support.

- Technical and system documentation.

- Design walkthroughs and technical reviews.

Communication & Collaboration The candidate must have:

- Strong written and verbal communication skills.

- Ability to prepare explicit technical documentation, reports, reviews, and assessments.

- Ability to present technical ideas and recommendations clearly and in a user-friendly manner.

- Strong analytical, problem-solving, and decision-making abilities.

- Strong interpersonal and negotiation skills.

- Ability to work effectively with technical teams, business stakeholders, and subject matter experts.

- Strong customer-service orientation when supporting internal and external clients.

- Ability to work effectively within a team and consistently meet deadlines.

Preferred / Nice-to-Have Skills

- Previous Ontario Public Service (OPS) or broader public-sector experience.

- Dynamics 365 certification(s).

- Azure certification(s).

- Experience with Rapid Application Development (RAD) methodologies.

- Knowledge of Information Management principles, concepts, policies, and practices.

- Experience with middleware and gateway technologies.

- Experience reviewing and modifying product installation scripts.

- Knowledge of AODA and related accessibility standards and regulations.

Candidate Profile The ideal candidate is a Senior Dynamics 365 / CRM Developer with strong hands-on experience across the Microsoft ecosystem and the ability to work across both configuration/low-code and custom development.

Candidates should be particularly strong in:

Dynamics 365 CRM + Customer Service + Power Platform + Azure + Dataverse + .NET/C# + JavaScript + Web API + ASP.NET/.NET Core + Entity Framework + Azure SQL + DevOps/CI-CD.

Experience with Customer Service Workspace, Agent Experience Profiles, Session Templates, Workstreams, Routing, Power Apps, PCF controls, and Liquid is particularly important for this requirement.

Work Location

Toronto, Ontario – 100% onsite The selected candidate must be available to work Monday through Friday onsite, during standard working hours of 8:00 AM–5:00 PM, excluding lunch breaks.

Important Submission Information

- Only 1 candidate can be submitted.

- Candidates must clearly demonstrate the mandatory Dynamics 365, Power Platform, Azure, .NET/C#, JavaScript, Web API, ASP.NET/.NET Core, Entity Framework, Azure SQL, DevOps and CI/CD experience on their resume.

- Prior OPS/public-sector experience is preferred but not mandatory.

- No security clearance is required.

- Candidate must be willing and able to work 5 days onsite in Toronto.

- Closing: October 5, 2026 at 12:00 PM EST.

📌 Senior Software Developer – CRM (Toronto)
🏢 Upstaff
📍 Toronto