About the Role Join a customer-facing technical team at a property technology company, supporting housing customers after implementation. You will be the go-to expert for a product area, helping customers and customer success partners resolve technical issues and making sure the platform works reliably.

What You'll Do - Provide technical guidance to customers and customer success teams for a housing product area such as leasing, maintenance, or CRM.

- Investigate customer data and API integrations to diagnose issues, spot trends, and confirm systems are working as expected.
- Triage and resolve technical support issues, escalating code-level problems to engineering when needed.
- Support onboarding and data migration for new platform rollouts.
- Work with engineering, product, and customer success to share customer insights and improve the product.





What We're Looking For - Three or more years in a Solutions Engineer or similar post-sales technical role at a startup, with ownership of implementation, troubleshooting, and escalations.

- B2B SaaS experience and strong product expertise across a complex, multi-product platform.
- Hands-on experience with API integrations, data, and common integration patterns.
- Ability to investigate issues independently, navigate codebases, and identify when engineering support is needed.
- A technical bachelor's degree or equivalent technical background, plus clear communication skills with technical and non-technical audiences.
- Comfort working cross-functionally in a quick-moving environment.

Compensation & Benefits Salary range: CAD 150,000 to CAD 200,000 annually. Visa sponsorship is available.

Location

On-site in Toronto, Canada.

📌 Senior Solutions Engineer, Housing (Toronto)
🏢 Wintermeyer Ventures
📍 Toronto