Who you are

- Applied AI experience: Practical experience integrating AI, ML, or LLM capabilities into production workflows, such as decision support, risk analysis, automation, or security-focused access intelligence

- Experience: 10+ years in backend software development, with deep technical hands-on experience building complex Enterprise production software

- Languages & Architecture: Strong proficiency in Golang and other key programming languages (e.g., Python or Java), with a strong architectural vision

- Data and APIs: Expertise designing and implementing RESTful, GraphQL, and gRPC APIs, with robust proficiency in data modeling, SQL, relational databases such as PostgreSQL, and graph technologies such as Neo4j

- Systems Engineering: Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization

- Leadership: Proven track record of leading major, cross-functional technical projects from conception to launch

- Education: Bachelor's or Master's degree in Computer Science, Engineering, or a related field

- Soft Skills: Strong written and verbal communication skills

- Domain Expertise: Prior experience in Identity and Access Management (IAM), IGA, and PAM solutions

- Cloud & DevOps: Experience with cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes)

- Artificial Intelligence: Hands-on familiarity building with cutting-edge LLM frameworks and provider libraries like OpenAI, Anthropic, or Google

- Quality & Testing: Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines

- Mindset: Strong sense of ownership and customer focus, with a passion for user experience and staying current with emerging technologies and industry trends

What the job involves

- The Access Security team is building the intelligence layer for the ServiceNow Veza Identity solution, helping enterprises answer one of the most important security questions:



who and what can access critical resources?

- We turn complex identity and access data into clear, actionable insights so customers can uncover risky access, prioritize remediation, and reduce exposure before issues become incidents

- We are looking for a seasoned Staff Backend Engineer to architect, design, develop, optimize, and maintain Access Security features that use AI to improve access intelligence, risk detection, and remediation workflows

- You will collaborate with cross-functional teams to build secure, scalable backend services and AI-assisted workflows that can operate reliably in enterprise environments. This role requires expertise in Go and Python, practical AI integration experience, and leadership in architecting high-performance services

- Partner with product, design, and engineering leaders to craft solutions that balance innovation, performance, and business impact

- Champion the responsible use of LLM frameworks, AI agents, and AI-driven access intelligence to deliver enterprise-ready capabilities for identity and access use cases

- Explore emerging technologies and patterns in identity and access management that help us deliver greater customer value while improving solution resilience, scalability, and performance

- Participate in all technical aspects of team deliverables, including architecture, design, quality, performance, maintainability, and code reviews

- Integrate automated testing into development workflows to ensure consistent quality across releases

- Mentor and guide other engineers by sharing engineering practices, raising quality standards, and fostering continuous improvement in testing, reliability, and production readiness

- Own end-to-end feature delivery, steering capabilities from early design and architecture to release, operational oversight, and ongoing stability

Benefits

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Senior Staff Software Engineer (Canada)
🏢 ServiceNow
📍 Canada