Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, ceiling track lifts and patient slings. We achieve this by providing products that improve mobility and access in daily life, and through our drive to build quality products and to be attentive to the needs of our customers. Savaria employs 2,500 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

Garaventa

Lift is seeking a Technical Support & Training Specialist to provide troubleshooting support and product training for our accessibility and mobility equipment. This role is responsible for diagnosing and resolving technical issues over the phone, and for delivering training to dealers, technicians, and customers both virtually and on site. The successful candidate will travel regularly within Canada and the United States to support field training and technical escalations.

This is an exciting prospect to contribute to a growing organization that is committed to quality, inclusion, and continuous improvement. Provide phone-based technical support to dealers, technicians,



and customers, troubleshooting and diagnosing issues with Garaventa Lift products. Deliver virtual and in-person training sessions on the installation, operation, maintenance, and troubleshooting of Garaventa Lift products.

Develop and update training materials, manuals, and technical documentation to support ongoing product education. Travel to customer and dealer sites across Canada and the United States to conduct on-site training and resolve complex technical issues. Track and document support calls, training sessions, and recurring technical issues, escalating trends to Engineering or Product teams as needed.

Build and maintain strong working relationships with dealers and technicians to support product knowledge and customer satisfaction. Support the development of certification or training programs for dealer technicians. Hands-on experience working with elevators, lifts, or vertical transportation equipment is strongly preferred; a diploma or certificate in a related technical field (electrical, mechanical, or electromechanical) is an asset.

Prior experience in technical support, field service, installation, maintenance, or training within the elevator, lift, or mobility equipment industry. Strong troubleshooting skills across mechanical, electrical, and electronic systems.



Comfortable presenting to groups and delivering training both virtually and in person.

Valid driver's license and valid passport, with the ability to travel to the United States. Proficiency with standard office and virtual training software (e.g., Microsoft Office, video conferencing platforms).

Certified

Class H Elevating Devices Mechanic, or equivalent hands-on experience working on elevators, platform lifts, stairlifts, or other vertical transportation equipment.

Travel Requirements

This role requires regular travel to customer and dealer locations across Canada and the United States for on-site training and technical support. Travel frequency will vary based on business needs. Competitive salary with medical and dental benefits.

Opportunities for learning, development, and career growth Make a difference by helping people access a better quality of life Diversity, Equity, and Accessibility We value diversity in our workforce and welcome applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic. If you require any accommodation during the recruitment process, please let us know. AI & Technology Notice (Recruitment Process): Savaria may use technology tools to support parts of our recruitment process, including video/audio interview recording and secure internal systems to manage applications.

Candidate information may be processed through our HR systems (including ADP Workforce Now) to support scheduling, communication, and recruitment workflow.

📌 Senior Technical Training Specialist (Vancouver)
🏢 Garaventa Lift Group
📍 Vancouver