MACMASTER BUICK GMC IS SEEKING AN EXPERIENCED SERVICE ADVISOR FOR OUR BUSY SERVICE DEPARTMENT. WE TAKE PRIDE IN OUR WORK AND WE OFFER OUR CUSTOMERS THE BEST SERVICE AND VEHICLES!

WE ARE CURRENTLY SEEKING A FULL TIME SERVICE ADVISOR.

Position Summary The Service Consultant:

- Is responsible for establishing rapport and trust with customers
- Documents vehicle problems by listening to customers describe them and by asking probing questions
- Road-tests customer vehicles to verify problems and, after service, to ensure that repairs have been completed
- Maintains extensive contact with customers, phoning to provide estimates on service and repairs before jobs are begun, explaining the check-in/scheduling systems to customers, and establishing with customers the method of payment for repairs (cash, warranty, etc.)
- Constantly communicates with Technicians to obtain information on needed vehicle repairs
- Recommends additional maintenance and repair services to customers when appropriate
- Should be capable of working independently, managing his or her time and work flow

What is the Worker is Like?

The Service Consultant:





- Is a decisive person who is genuinely customer-oriented and has the ability to readily establish rapport and trust with customers as well as a strong interest in exceeding customers' expectations
- Must be capable of handling dissatisfied customers and customers who are unsure of repairs and costs of service
- Must have strong organizational skills and the ability to schedule jobs and Technicians under time pressures
- Must work congenially with other team members, with Technicians, and with those in other departments within the dealership

SEEKING AN INDIVIDUAL WITH:

- Service Advisor EXPERIENCE REQUIRED
- High attention to detail
- Excellent communication skills
- Great personability and professionalism towards clients

Please apply in Person, by Phone, or Email: Jon Byart- Service Manager - jbyart@macmastergm. com

Danny Brackett - Dealer Principal - dbrackett@macmastergm. com

Job Types: Full-time, Permanent

Pay: $50,000.00-$100,000.00 per year

Benefits

- Extended health care

Ability to commute/relocate:
- Mono, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Service Advisor (Mono)
🏢 Brackett Auto Group
📍 Mono