Join the Purewater Team

Purewater is a well-established Ottawa business that has proudly served the community for over 40 years. We sell, install, and service a wide range of leisure and recreation products, including swimming pools, hot tubs, billiard tables, and game tables. Our team takes pride in providing knowledgeable service, dependable support, and a positive customer experience.

As part of Purewater, you’ll join a collaborative, fast-paced, and supportive workplace where every employee contributes to our continued growth and success.

Service Coordinator

Purewater is hiring an outgoing, friendly, well-organized, and detail-oriented Service Coordinator to join our busy Service Department. This is a full-time, year-round career opportunity and a great fit for someone who enjoys helping customers, coordinating schedules, solving problems, and learning about the technical aspects of the products and services Purewater supplies and supports.

In this role, you will be a key point of contact for customers by answering phone calls, responding to emails, assisting customers in person when needed, coordinating product deliveries and installations, and scheduling service and repair appointments. You will also help gather important customer information, communicate service needs clearly to our technical team, and build a working understanding of basic troubleshooting for the products we sell and service.

No prior industry experience is required. We provide in-house training, ongoing support, and hands-on experience with our software systems so you can confidently manage orders, transactions, inventory, jobs, and customer communications.

Responsibilities

- Provide friendly, professional customer service by phone, email, and in person.




- Respond to customer inquiries and help guide customers through service options, product information, and parts-related questions.
- Gather the details needed to schedule service, including photos, videos, equipment information, and a clear description of the customer’s concern.
- Schedule service calls, deliveries, and installation appointments while keeping customers informed about timing, delays, and next steps.
- Prepare clear job notes so technicians have the information they need before arriving on site.
- Use basic troubleshooting questions to help determine the correct service, repair, or next step for swimming pool and hot tub concerns.
- Review sales orders, process transactions, generate invoices, and assist with administrative duties as needed.
- Maintain accurate customer records, service notes, invoices, warranty details, and follow-up tasks using our software systems.
- Work closely with technicians, managers, suppliers, and other team members to support a smooth customer experience.

Skills

- Strong customer service skills with a friendly, professional, and helpful approach.
- Excellent verbal and written communication skills, including professional phone and email etiquette.
- Ability to listen carefully, gather key details from customers, and clearly share information with service staff.
- Excellent organization, time-management, multitasking skills, and attention to detail.
- Comfortable handling phone calls,



emails, scheduling, follow-up tasks, invoices, and customer records.
- Ability to stay calm, focused, and adaptable in a busy, fast-paced environment.
- Good judgment, problem-solving skills, and willingness to ask questions or escalate concerns when needed.
- Comfortable working with computers and learning new software applications.
- Interest in learning about pool, hot tub, equipment, billiard, and home leisure services.
- Reliable attendance, punctuality, a positive attitude, and willingness to learn.
- Fluent in English; the ability to communicate in French is an asset but not required.

Experience that Helps

- Customer service scheduling, dispatching, retail, or administrative experience.
- Experience in service industries, pool, hot tub, home services, trades, construction, or recreation-related industries.
- Comfort using service management software, invoicing systems, and customer record systems.

Why Join Purewater? You’ll be part of a supportive, customer-focused team where no two days are exactly the same. This position offers variety, problem-solving, and the opportunity to build practical service knowledge over time. We offer health and dental benefits, competitive renumeration, and the opportunity for career growth.

If you are organized, customer-focused, and interested in learning about the service side of pools, hot tubs, and home leisure products, we would love to hear from you. Please apply with your resume and a brief note about your customer service or coordination experience.

Pay: $25.00-$30.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits

- Casual dress
- Dental care
- On-site parking
- Store discount

Work Location: In person

📌 Service Coordinator (Nepean)
🏢 Purewater
📍 Nepean