Elevate residential service operations with The Gentlemen Pros as a Service Manager. Lead a skilled team of plumbing and HVAC professionals to ensure top-notch customer service and operational efficiency. This hands-on leadership role requires a results-oriented manager with over two years of experience in plumbing or residential services.

You'll optimize capacity, manage schedules, and enhance on-time performance while fostering a customer-first culture. Robust communication, problem-solving, and coaching skills are essential to develop and engage your team to meet service standards. Key Responsibilities:

- Lead and develop a team of plumbing and HVAC technicians
- Oversee daily residential service operations for efficiency




- Collaborate with Dispatch to optimize scheduling and capacity
- Drive key performance indicators and monitor quality standards
- Respond to customer escalations and concerns professionally

Requirements:

- 2+ years of leadership experience in plumbing or home services
- Strong knowledge of residential service operations
- Proven ability to manage and coach service technicians
- Comfortable using CRM and scheduling software
- Valid Class 5 Alberta Driver’s Licence required

Become a pivotal leader in maintaining high service standards and client satisfaction at The Gentlemen Pros.

📌 Service Manager at The Gentlemen Pros (Edmonton)
🏢 GetHired
📍 Edmonton