At CGI, we partner with our clients to cultivate good ideas into great outcomes. With deep technical expertise and pragmatic program leadership, CGI works with clients to Enable Innovation and Build Great Things.

As a Senior ServiceNow Business System Architect, you'll responsible for the holistic design, direction and strategy of the enterprise ServiceNow platform. You will provide a technology direction, thought leadership and technical vision for the platform

Your future duties and responsibilities

- Create, maintain and communicate the Enterprise ServiceNow architecture and best practices
- Communicate with clients in both technical and non technical terms with an ability to understand and articulate business requirements and provide advice and guidance on suitable solutions
- Identify best in class ServiceNow capabilities that achieve business strategy; identify and communicate resulting future needs and opportunities
- Lead and advise on the design of innovative solutions
- Maintain a thorough understanding of the platform's technical and business architectures, implementation state, revision history and interdependencies
- ITSM, ITOM, SecOps modules of ServiceNow (including Service Portal, Incident, Problem, Change, Request, Event Management, CMDB, Asset Management, etc.)
- Creating and modifying workflows using Flow Designer and Workflow editor
- Working on integration of other tools with ServiceNow using APIs, REST, SOAP, workflows, OOTB integrations, etc.
- Deep knowledge of ServiceNow best practices and demonstrated understanding of ITIL processes, operations and procedures.
- Assuring quality, security and compliance requirements are met for supported area.
- Adapting to change quickly and adjusting work accordingly in a positive manner.
- Being flexible and thriving in an evolving workplace.

Required qualifications to be successful in this role

- Bachelor's degree in a technical field such as Computer Science, Computer Engineering, or related fields is required.




- Excellent knowledge of ServiceNow best practices and ongoing knowledge of ServiceNow roadmap and latest feature/functionality
- Complete understanding of the Agile approach
- Deep industry and best practice knowledge (ITIL) and proven expertise in ITSM implementation and improvement
- 5+ years of experience in enterprise IT implementations
- 5+ years of experience with IT architecture, Design principles, database architecture and relational databases
- 3+ years experience in implementing ServiceNow (specifically ITSM, ITOM, ITBM, as well as expertise in integrations and CMDB)
- experience creating and implementing strategic plans and roadmaps for enterprise wide business initiatives
- demonstrated hands on experience in ServiceNow Development
- Deep knowledge and experience in the implementation of CMDB in ServiceNow.
- ServiceNow Certified System Administrator or Certified Implementation Specialist (ITSM, Service Mapping, Discovery, Event Management or Software Asset Management)
- Experience with Agile and Waterfall in a large organization
- Keen at problem solving, excellent at communicating (both written and oral) and have strong interpersonal skills
- Experience working in a team oriented, collaborative environment.
- Proactive and take the initiative to make decisions, identify and recommend improvements when required.
- Bilingual French and English an asset.

Eligibility to obtain security clearance (Reliable or Secret) CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case.



A reasonable estimate of the current range is $95,000-$145,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 ServiceNow Business System Architect (Toronto)
🏢 CGI
📍 Toronto