Lead globally distributed application operations teams as a Site Reliability Engineering Manager at Mastercard. Focus on mission-critical Java applications while providing 24/7 support across cloud and on-premises environments. In this leadership role, you will manage teams that ensure reliable, secure operations for Java-based applications.

You are expected to provide mentorship, drive a high-performance culture, and oversee incident management practices. Your effectiveness will enhance operational excellence and continuous improvement in a complex, secure environment. Key Responsibilities:

- Lead application operations teams in a 24/7 support model
- Provide mentorship and technical oversight to team members
- Manage complex technical issue resolution and escalation support




- Establish incident management practices and conduct post-incident reviews
- Champion observability through various monitoring tools Requirements:
- Experience with Azure public cloud and Java applications
- Solid technical leadership and problem-solving skills
- Familiarity with observability platforms like Dynatrace and Splunk
- Knowledge in security practices including vulnerability management
- Bachelor's degree in Computer Science or equivalent experience Elevate application reliability and foster team excellence at Mastercard while driving operational efficiency.

📌 Site Reliability Engineering Manager at Mastercard (Toronto)
🏢 Mastercard
📍 Toronto