As a Customer Service Agent for our call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service. Help clients use our banking applications The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.

The Client Contact

Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday from 9:00 a.m. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. You will begin with a eight to nine-week on-the-job training.

You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.





High school diploma Customer service experience In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

Versatile group insurance Generous pension plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service * Virtual sleep clinic Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments.

📌 Spanish Bilingual, French Bilingual & English Customer Service Agents (Quebec City)
🏢 National Bank
📍 Quebec City