McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Senior

Director, Enterprise Infrastructure Operations is accountable for the stability, performance, security, and cost-effectiveness of all enterprise infrastructure services across on-premises and cloud environments. This role ensures operational excellence for compute, storage, backup, and cloud-hosted workloads, while leading managed service providers (MSPs) and internal teams to deliver reliable, secure, and compliant services at scale. This leader owns Infrastructure Operations, ensuring services are resilient, measurable, and continuously improved to meet business and clinical needs.

Ensure high availability, performance, and reliability of all infrastructure platforms supporting business-critical systems. Lead incident, problem, and change management practices with a focus on minimizing business disruption. # Define and manage SLAs, SLOs, and KPIs for infrastructure services. Implement proactive monitoring, alerting, and capacity management across all platforms.

Lead root cause analysis and ensure permanent resolution of recurring issues. Continuously improve operational maturity, automation, and service quality. # MSP & Partner Operational Governance: Own the performance and accountability of Managed Service Providers (MSPs). Ensure adherence to SLAs, contractual obligations, and service quality expectations.

Partner with Vendor Management Office / Sourcing & Procurement on renewals, performance management, and cost optimization. # Infrastructure Security, Risk & Compliance: Ensure infrastructure operations comply with cybersecurity policies, audit requirements,



and regulatory standards. Partner with Security and Risk teams to strengthen operational resilience and reduce exposure.

Cloud & Hybrid Workload Operations: Oversee operational management of workloads across hybrid and multi-cloud environments. Optimize cloud operations for performance, and scalability.

Financial & Capacity Management: Own infrastructure operational budgets, including partners consumption-based services. Align capacity planning with business demand and growth. # Ensure accurate and up-to-date documentation of infrastructure services, configurations, and dependencies. Deliver operational dashboards and executive reporting on performance, risks, and trends.

Develop leadership capability within the team, particularly in operational discipline and service management. Foster a culture of accountability, continuous improvement, and customer focus. Education/Training – Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Strong understanding of IT financial management, including budgeting, forecasting, and cost optimization.

Proven experience managing hybrid and cloud operations (preferably Microsoft Azure), including workload operations, cost control, and performance management. Solid understanding of infrastructure operations disciplines: monitoring, patching, capacity management, incident/problem/change management. Working knowledge of legacy platforms (e.g.

IBMi (OS/400) / AS/400 environments) to ensure operational continuity and risk management. Strong understanding of infrastructure security, risk, and compliance frameworks (e.g., Demonstrated experience in MSP/vendor management, including defining SLAs,



driving performance, and holding partners accountable for outcomes. Strong leadership skills with experience building and leading operations-focused teams, including managing internal staff and external providers.

Excellent stakeholder management and communication skills, with the ability to engage effectively at executive and operational levels. Strong knowledge of ITIL / IT Service Management practices (incident, problem, change, service level management). Relevant certifications (cloud, ITIL, infrastructure technologies) are an asset; emphasis on operational leadership over technical specialization.

Environment (Office) – Traditional office environment. Large percent of time performing computer-based work is required. The pay will be determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Chance Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] are known for delivering insights, products, and services that make quality care more accessible and affordable. Together, we thrive as we shape the future of health for patients, our communities, and our people.

📌 Sr. Director, Infrastructure Operations (Mississauga)
🏢 McKesson’s Corporate
📍 Mississauga