If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).Position SummaryThe Faculty of Law is seeking a highly organized, technology-savvy McGill student to support the implementation and adoption of two new examination platforms, Ans and Schoolyear, which will be used for the first time within the Faculty.Working closely with the Student Affairs Office, the Exam Systems Documentation & Training Assistant will familiarize themselves with both platforms and help develop the documentation, training materials, and support resources required for successful implementation. The successful candidate will play an important role in helping students, instructors, invigilators, and administrative staff navigate new examination processes and technology.This position is ideal for a student with strong technical aptitude, excellent written communication skills, and an interest in user support, instructional design, documentation development, or technology onboarding.Key ResponsibilitiesSoftware Learning and TestingDevelop a strong working knowledge of the Ans and Schoolyear platformsTest platform functionality from the end-user perspectiveParticipate in user acceptance testing and quality assurance activitiesIdentify and document issues, challenges, and user experience concernsAssist in developing recommendations to improve user processes and workflowsDocumentation and Resource DevelopmentAdapt vendor-provided resources for use within the Faculty of Law contextDevelop and maintain clear, user-friendly documentation for various stakeholder groupsCreate:Student user guidesFaculty user guidesAdministrative procedures manualsTroubleshooting resourcesFrequently Asked Questions (FAQ) materialsExam support workflow documentationKnowledge base contentProduce annotated screenshots, reference sheets, and other support materialsTraining and Implementation SupportSupport the development of onboarding and training materials for students, instructors, invigilators, and administrative staffCreate presentation materials and instructional resources to support training sessions delivered by Student Affairs staffAssist in the development of short instructional videos and visual learning resourcesSupport implementation planning activities related to the rollout of the platformsUser SupportAssist with responding to user questions related to Ans and SchoolyearProvide support during examination periods as requiredHelp triage and document technical issues experienced by usersAssist with maintaining consistent support documentation and proceduresDesired CharacteristicsThe ideal candidate:Enjoys learning current software and systemsCan quickly identify what users need to know to be successfulIs skilled at translating complex information into clear instructionsHas strong problem-solving abilitiesEnjoys improving processes and user experiencesIs comfortable working with a variety of stakeholders, including students, faculty members, and administrative staffDeliverablesBy the end of the appointment,



the successful candidate may contribute to the development of:Student-facing user guidesFaculty-facing user guidesInvigilator support materialsAdministrative procedures and troubleshooting guidesTraining slide decksInstructional videosFAQ repositoryExam support workflow mapsInternal knowledge base resourcesHours per week: Approximately 15-20 hours per week on average; higher workload anticipated during the initial onboarding and implementation period (approximately 20-25 hours per week during the first 2-3 months)RequiredCurrent non-Law McGill University student (undergraduate, master's, or doctoral)Strong technological aptitude and ability to learn new software systems quicklyExcellent written and verbal communication skills in EnglishStrong organizational skills and attention to detailAbility to communicate technical information clearly to non-technical audiencesExperience creating professional documents, guides, or instructional materialsAbility to work independently and manage competing priorities in a largely remote environmentDemonstrated proficiency with Microsoft 365 applications (Word, PowerPoint, Excel, Teams)AssetsExperience using Ans or similar digital examination softwareExperience supporting the implementation or adoption of new technologies, systems, or processesExperience creating user guides, tutorials, training materials, or knowledge base documentationExperience producing instructional videos or visual learning resourcesFamiliarity with myCourses or other learning management systemsKnowledge of instructional design principlesKnowledge of accessibility, inclusive design, or universal design principlesStrong written and verbal communication skills in FrenchApplicants should submit:A résuméA brief cover letter outlining their interest in the position and relevant experienceResponses (maximum 300 words each) to the following three (3) questions:Question 1Describe a software platform, application, or digital tool that you learned independently.

Question 2Describe a time when you helped others learn a new process, software tool, or system.Question 3Describe any experience you have creating written guides, tutorials, training materials, instructional resources, or documentation intended for end users._______________________________________________________________________En étroite collaboration avec le Bureau des affaires étudiantes, l’assistant(e) à la documentation et à la formation sur les systèmes d’examens se familiarisera avec les deux plateformes et contribuera à l’élaboration de la documentation, du matériel de formation et des ressources de soutien nécessaires à leur mise en œuvre réussie. La personne retenue jouera un rôle important afin d’aider les étudiants, les enseignants, les surveillants et le personnel administratif à se familiariser avec les nouveaux processus et outils technologiques liés aux examens.Ce poste convient particulièrement à un(e) étudiant(e) ayant de solides aptitudes techniques, d’excellentes compétences en communication écrite et un intérêt pour le soutien aux utilisateurs, la conception pédagogique,



la création de documentation ou l’intégration de nouvelles technologies.Participer aux activités de tests d’acceptation par les utilisateurs et d’assurance qualité.des manuels de procédures administratives;Soutien à la formation et à la mise en œuvreContribuer à l’élaboration de matériel d’intégration et de formation destiné aux étudiants, aux enseignants, aux surveillants et au personnel administratif.Créer des présentations et des ressources pédagogiques pour soutenir les séances de formation données par le personnel des Affaires étudiantes.Contribuer à la création de courtes vidéos pédagogiques et de ressources d’apprentissage visuelles.Participer aux activités de planification liées au déploiement des plateformes.Contribuer au triage et à la documentation des problèmes techniques rencontrés par les utilisateurs.Qualités recherchéesLa personne idéale :aime apprendre de nouveaux logiciels et systèmes;est à l’aise de travailler avec différents intervenants, notamment des étudiants, des membres du corps professoral et du personnel administratif.guides de procédures administratives et de dépannage;présentations de formation;vidéos pédagogiques;ExigencesÊtre actuellement étudiant(e) à McGill dans un programme autre que le droit (premier cycle, maîtrise ou doctorat).Posséder de solides aptitudes technologiques et être capable d’apprendre rapidement de nouveaux logiciels et systèmes.Posséder d’excellentes compétences en communication orale et écrite en anglais.Être capable de communiquer clairement des informations techniques à des personnes non spécialisées en technologie.Démontrer une bonne maîtrise des applications Microsoft 365 (Word, PowerPoint, Excel, Teams).AtoutsExpérience avec Ans ou un logiciel d’examen numérique similaire.Expérience dans la création de guides d’utilisation, de tutoriels, de matériel de formation ou de documentation pour une base de connaissances.Expérience dans la production de vidéos pédagogiques ou de ressources d’apprentissage visuelles.Connaissance de myCourses ou d’autres systèmes de gestion de l’apprentissage.Excellentes compétences en communication orale et écrite en français.Des réponses (maximum de 300 mots chacune) aux trois (3) questions suivantes :Question 1Décrivez une plateforme logicielle, une application ou un outil numérique que vous avez appris à utiliser de façon autonome. Question 2Décrivez une situation dans laquelle vous avez aidé d’autres personnes à apprendre un nouveau processus, logiciel ou système.Question 3Décrivez toute expérience que vous avez acquise dans la création de guides écrits, de tutoriels, de matériel de formation, de ressources pédagogiques ou de documentation destinée aux utilisateurs finaux.Minimum Education and Experience:High School Diploma 2 Years Related ExperienceHourly Salary:(AMUSE C) $25.00Estimated Number of Work Hours per Week:15 (Part time)Position Start Date:2026-10-19Position End Date:2027-06-30Deadline to Apply:2026-10-07This position is covered by the AMUSE collective agreement.McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community.

We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify.

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