Studio Administrator & Client Services Coordinator

SHĀB STUDIO | Montréal, QC

30-40 hours/week | 5 days/week | On-site

ABOUT SHĀB

SHĀB is not just a gym.

We’re a functional training studio built around movement, strength, and longevity .

Our goal is simple: train your body to be better at life.

We believe training shouldn't only be about how you look today. It should be about how you move, feel, perform, and age . We want our members to become stronger, more capable, more mobile, and more confident — not just for the next few months, but for the years ahead.

At SHĀB, you’ll find functional training, strength & conditioning, HYROX, bootcamp, calisthenics, mobility, Reformer Pilates, and more. Different disciplines, one philosophy: build a body that works.

We’re growing, and we’re looking for someone who wants to grow with us.

THE ROLE

We’re looking for a Studio Administrator & Client Services Coordinator who will be an important part of the SHĀB experience.

You’ll be one of the first people our members interact with and a key connection between our clients, coaches, and management team .

This is not a role where you simply sit behind a desk and wait for someone to walk in.

We’re looking for someone who is proactive, organized, people-oriented, and takes ownership . Someone who notices what needs to be done, follows up without being asked, communicates clearly, and genuinely cares about the people who walk through our doors.

A big part of the role will be managing the administrative side of Personal Training , coordinating with our coaches, and making sure our clients receive a seamless experience from their first interaction with SHĀB to their ongoing training.

WHAT YOU'LL DO

CLIENT EXPERIENCE

- Welcome members, clients, and guests and make them feel at home at SHĀB.
- Be a friendly and reliable point of contact for our community.
- Respond to client questions and requests.




- Manage client follow-ups, bookings, scheduling changes, and general inquiries.
- Help create a consistent, organized, and welcoming client experience.
- Notice when something isn't right and take the initiative to fix it.

PERSONAL TRAINING ADMINISTRATION

- Coordinate PT schedules between clients and coaches.
- Manage PT bookings, changes, and follow-ups.
- Communicate with clients regarding their sessions, packages, and scheduling.
- Keep PT information and administrative details organized.
- Follow up with clients and coaches to make sure nothing falls through the cracks.
- Support the overall PT experience from booking to ongoing communication.

COACH COORDINATION

- Act as an administrative point of contact for our coaches.
- Communicate schedules, updates, and significant studio information.
- Help coordinate coach availability and scheduling changes.
- Follow up on client-related or operational items with coaches.
- Help keep communication between management, coaches, and clients clear and organized.

STUDIO ADMINISTRATION

- Support day-to-day front desk and studio operations.
- Assist with memberships, bookings, and client accounts.
- Maintain accurate and organized records.
- Handle ongoing administrative tasks and follow-ups.
- Support management with projects and operational needs.
- Help identify ways to make our systems and client experience better.

WHO YOU ARE

You’re someone who

- Is extremely organized and loves keeping things in order.
- Communicates clearly and confidently.




- Is naturally warm, friendly, and approachable.
- Takes initiative instead of waiting to be told what to do.
- Can manage multiple things at once without losing track of details.
- Is comfortable speaking with both clients and coaches.
- Is reliable and follows through.
- Knows how to handle problems calmly and find solutions.
- Cares about the details because you understand that the little things shape the client experience.
- Enjoys being around fitness, movement, wellness, and an active community.
- Wants to be part of a growing brand rather than simply clocking in and out.

Previous experience in administration, customer service, hospitality, fitness, wellness, or a similar environment is an asset. Experience with scheduling platforms, CRMs, and other digital tools is also an asset.

WHY SHĀB?

Because we’re building something different.

We want SHĀB to be a place where people come to train, improve, connect, and become better versions of themselves .

We care about performance, but we also care about longevity. We want our members to be able to run, lift, jump, move, play, travel, and live their lives with a body they can rely on — at 25, 35, 50, 70, and beyond.

And that philosophy extends to our team too.

We’re looking for people who care about what they do, take pride in their work, and want to contribute to a community that is constantly evolving.

If that sounds like you, we’d love to meet you.

DETAILS

Position: Studio Administrator & Client Services Coordinator

Location:

345 Rue De la Gauchetière O b, Montreal, Quebec H2Z 0A2

Schedule: 30-40 hours/week, 5 days/week

Type: Part-time or Full time, on-site To apply:

- Send us your CV/resume and a short introduction telling us a little about yourself, your experience, and why you think you’d be a valuable fit for SHĀB.

📌 Studio Administrator & Client Services Coordinator (Montreal)
🏢 Shāb
📍 Montreal