Description

People Management

- vLeads by example and demonstrates the importance of treating every team member and guest with respect
- vAssists the Restaurant Manager in recruitment and retention strategies
- vReacts immediately to issues requiring attention during the shift
- vProvides ongoing, specific direction to team members
- vEncourages an exciting andfun work environment while motivating team members to meet goals
- vTrains, orientates and monitors new team members, using PTS and feedback binder
- vReports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- vAssists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

- vLeads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- vResponds to guest in a friendly manner while maintaining an appropriate sense of urgency
- vResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- vAssists in the running of company-wide incentive programs

Operations Management

- vDisplays knowledge of and works in compliance with applicable legislation
- vComplies with and enforces all Tim Hortons operating standards
- vEnsures that all product and packaging is properly merchandised and stocked
- vResponsible for shift cash procedures
- vMaintains operational efficiency through use of positioning charts
- vSupervises team members to ensure primary and secondary duties are completed




- vEnsures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
- vKeeps current on all new information on Portal or available through Townhall meetings
- vAssists the Restaurant Manager in driving sales and transactions during their shift
- vCompletes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
- vEscalates to management any issues and or problems

Health & Safety

- vWorks in compliance with the occupational health and safety legislation
- vKnows, understands and follows safe work practices and procedures
- vUses or wears personal protective equipment or clothing as required
- vReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
- vDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
- vEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Requirements

Minimum 1 year experience

Company Information

Opportunity, flexibility and recent challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

📌 Supervisor (Permanent, Full-Time) (Lakefield)
🏢 Tim Hortons | Fast Food
📍 Lakefield