16 hours ago Remote Full time Cayenta, a division of Harris; Our Client Services team has an exciting opportunity for driven individuals with Utility experience. We are looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients.

The Application

Consultant role is project driven and will support a wide array of services for our Install Base customers. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%.

Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards. Provide support to existing and new clients by leading customers through our processes, communicating with those involved to ensure that solution is completed and any issues are resolved so the client can be successfully utilizing the product.

Provide

Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client. Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training.



Create user documentation when required and the complete handover documentation to assist support staff in providing quality customer care.

Support Project

Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates. Efficient delivery of services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources. Knowledge of utility customer (meter to cash) life cycle.

Knowledge of a utility Customer Information System (CIS) processes and functionality. Strong influencing, coaching, and communication (both written and verbal) skills across all levels of an organization. Must be able to travel up 25% of the time within North America.

Preferred experience in providing software implementation to the utility sector. Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have. Knowledge of SQL and experience in system configuration is helpful. 3 weeks’ vacation and 5 personal days ~ Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment ~ Employee stock ownership and RRSP/401k matching programs ~ Remote work and more!

Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta’s products, services and customer relationships provide the foundation for continued innovation and growth.

About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise.

This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. LI-remote #

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