Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
|
Toronto
05 Oct
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto
Technical Lead – IVR & Contact Center Applications
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
- Lead the design, development, implementation, and support of IVR and Contact Center applications.
- Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
- Experience in contact flow design, call routing, self-service solutions, and speech recognition.
- Knowledge of CTI integration, APIs, web services, and backend system integrations.
- Experience with cloud-based contact center solutions and telephony technologies.
- Strong project management and stakeholder management skills.
- Familiarity with Agile/Scrum methodologies.
- Excellent problem-solving, communication, and leadership skills.
- Solid knowledge of AWS Amazon Connect.
📌 Technical Lead – IVR & Contact Center Applications (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.