Are you an energetic and passionate IT professional who thrives on providing excellent service to both clients and fellow staff? Do you value continuous learning, opportunities for personal growth, and fun, inclusive company culture? AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed.

We combine these technologies into a managed service to provide our customers with the equivalent of a Fortune 500 IT Department to help drive, accelerate, protect, and future proof their businesses. Our guiding philosophies dictate a balance between creating the ultimate experiences for our customers, our teammates and ourselves.

The Technical

Specialist is responsible for the following remote support: maintaining and troubleshooting workstations and end-user technical issues. Provide support for customers and internal staff in resolving technical issues Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation Remote, in-house ticketsfor workstations, printers, and end-user technical support.



RMM deployment Workstation in-house preparation Perform post-resolution follow-ups with end-user and team members as required Must be able to work Days, Afternoons, or Midnights A University level Computer Science degree, or a College level Computer Systems Technology diploma, plus a minimum ofone (1) year field experience (Preferred) Strong English/French written and verbal communication skills required Knowledge of the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup Competitive wages and advantages Mileage reimbursement or use of company vehicle for off-site service work Open, cooperative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air Discounts on personal computer purchases Numerous networking, community, and social events Opportunities for continuous learning, company subsidized training, mentoring, and internal growth AlphaKOR Group welcomes and encourages applications from people with disabilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. #

📌 Technical Specialist - Bilingual (French) (Ottawa)
🏢 AlphaKOR Group
📍 Ottawa