Enhance your career in IT with the Ontario Medical Association, providing crucial technical support. This role emphasizes operational resilience, automation, and support for a Microsoft-centric setting in a hybrid work setting. As a Technical Support Analyst, you will engage directly with OMA staff and subsidiaries to deliver high-quality service and support.

Your expertise in troubleshooting, automation, and cybersecurity will play a vital role in improving the digital employee experience. This position requires a grounded understanding of IT solutions and a collaborative spirit to strengthen operational resilience. Key Responsibilities:

- Resolve incidents and service requests across various systems
- Drive automation and improve self-service technology




- Participate in technology change and service enhancement projects
- Support endpoint and security operations for optimal service quality
- Collaborate with teams for smooth technology adoption Requirements:
- Diploma in Information Technology or Computer Science
- Minimum of 2 years in IT Service Desk or Technical Support
- Experience with Microsoft environments and ITSM platforms
- Required certifications: ITIL Foundations, CompTIA A+
- Assets: Understanding of networking and security tools Utilize your technical support skills to make a direct impact on healthcare at OMA.

📌 Technical Support Analyst at Ontario Medical Association (Toronto)
🏢 Ontario Medical Association
📍 Toronto