Elevate IT support with a full time Technical Support Analyst Tier 2 position. Assist teams and troubleshoot systems to ensure seamless network access for all users. This permanent role reports to the Director of IT, focusing on providing technical assistance within the UCW IT Team.

Engage in diagnosing hardware and software issues while utilizing various support tools. This position requires independent research, effective communication, and a commitment to optimizing user experience across campus. Key Responsibilities:

- Delegate access and onboard new hires for Office 365
- Provide application support for Papercut, SCCM, and Intune
- Document technical issues and develop practical solutions
- Monitor helpdesk queue and manage ticket assignments
- Conduct on-site support for events and classroom setups

Requirements:

- Bachelor’s degree in computer information technologies
- 2-3 years of technical support experience
- Proficient in Microsoft Azure, SCCM, and PowerShell
- Strong customer service and communication skills
- Commitment to ongoing learning and troubleshooting

Bring technical expertise and problem-solving skills to enhance IT services and support users effectively.

📌 Technical Support Analyst Tier 2 Role (Vancouver)
🏢 University Canada West
📍 Vancouver