We’re an industry-leading health technology company on a mission to help people get better. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care.

Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human.

Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better. Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

Technical Support

Specialists serve as the operational bridge between customer-facing teams and Engineering. This role is responsible for validating, reproducing, documenting, and coordinating customer-reported technical issues to ensure they are high-quality, actionable, and prioritized based on real customer and business impact. This role is ideal for someone who enjoys deep technical investigation, clear documentation, and working closely with Engineering to improve product quality over time; Intake technical escalations from customer-facing teams and external partners (including API/EHR integrations) Investigate reported issues to determine whether they are reproducible defects, configuration issues, or expected behavior Reproduce issues across environments where possible and validate technical accuracy before escalation Create clear, high-quality escalation documentation, including: Logs, screenshots, or supporting artifacts ~ Assess and document customer, operational,



and business impact to support effective engineering triage Engineering Partnership & Triage Support Act as a consistent interface between CX and Engineering for technical escalations Provide timely, accurate updates to customer-facing teams on escalation status and progress, translating technical details into explicit, actionable guidance and workarounds that can be communicated to practitioners and patients Close the loop post-resolution with validation outcomes and learnings Post-Resolution Validation & Prevention 1–3 years of experience in technical support, CX operations, incident management, QA support, or a related role ~ Strong technical understanding, with background or exposure to data, code-related concepts, integrations, APIs, or web technologies ~ Excellent communication skills with both technical and non-technical users. ~ Experience supporting escalation workflows or incident response Experience using AI-assisted tools to support technical investigation, debugging, or documentation Comfort exploring logs, configurations, APIs, or code-level behavior alongside Engineering 70 to $80 CAD annually Remote-first flexibility to work where you work best, with Ottawa, Toronto, Kelowna, or Calgary preferred for this role.

Flexible PTO and competitive pay, because work-life balance matters Fullscript discounts to save on high-quality wellness products Continuous learning opportunities to grow your skills and career Fullscript shares salary ranges to support transparency and help candidates make informed decisions. We review pay regularly to stay aligned with market data and internal equity. Great work happens when people feel supported, trusted, and inspired.

Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. Accommodations are available upon request at [emailprotected]. All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses.

📌 Technical Supporter (Moncton)
🏢 Bilinguallink
📍 Moncton