About the Job We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.

As Training

Facilitator, You Will… - Provide training to new and existing employees - Develop and deliver training plans and curriculum to classes of up to 25 people - Develop and utilize a variety of creative teaching techniques - Develops and administers knowledge assessment testing - Assist with QA monitoring, feedback and coaching - Maintain up-to-date reporting on training progress, effectiveness and improvements - Stay informed of current client products and services - Interact with partners, ensuring they understand the training environment, successes and opportunities for development - Manage new Trainers and Training Facilitators - International Travel is Required As Training Facilitator,



You Have… - BS/BA in Education or Business Administration or equivalent work experience preferred - Knowledge of adult learning principles and the ability to implement these principles into a training curriculum - 3+ years previous contact center experience preferred - Experience in customer service training - Experience in coaching and mentoring - Knowledge of existing and emerging training methods and tools - Knowledge of call center systems, ACD/IVR and performance statistics - Strong verbal and written communication skills, including presentation skills - Robust analytical and problem solving skills - Ability to build rapport with clients and interact with team members at various position levels - Ability to multitask effectively and work in a fast paced environment - Ability to develop employees through positive motivation - Ability to adapt to change and innovation - Ability to potentially travel - Skills in MS Office programs (Word, Excel and PowerPoint) - Valid travel documents for international travel

📌 Training Facilitator (Calgary)
🏢 Intouchcx
📍 Calgary