Transition Manager Location: Montreal, Quebec, Canada Employment Type: Full-Time Experience: 10+ Years Language Requirement: Bilingual – English &

- French (Mandatory) Role Overview We are seeking an experienced Transition Manager to lead the mobilization and safe transition of enterprise IT services from an incumbent service provider into a stable, fully operational steady-state environment.

The Transition

Manager will own the complete transition lifecycle, including mobilization, knowledge transfer, shadowing, service rehearsals, readiness assessments, go/no-go gates, cutover, stabilization, and formal transition closure. Following cutover, the role will lead the 90-day stabilization period, ensuring service performance, operational readiness, issue remediation, and achievement of agreed exit criteria. The ideal candidate will have 10+ years of IT service transition experience, preferably involving largescale, multi-site End User Computing (EUC) or managed services environments. Professional fluency in both English and French is mandatory for this position.

Key Responsibilities Transition Planning: Own the end-to-end transition plan, detailed Gantt schedule, milestones, dependencies, deliverables, and stage gates. Mobilization &

- Kickoff: Lead transition mobilization, stakeholder alignment, governance setup, resource onboarding, and formal kickoff activities. Knowledge Transfer: Plan and manage structured knowledge transfer and shadowing activities with incumbent and retained teams. Service Rehearsal: Design, coordinate, and execute service rehearsals, operational readiness testing, and cutover simulations. Go/No-Go Governance: Define readiness criteria, prepare supporting evidence, conduct gate reviews, and secure client approval for service commencement. Cutover Management: Lead production cutover activities while coordinating technical, operational, client,



incumbent, and third-party teams. Stabilization: Manage the 90-day post-transition stabilization period, including remediation, performance monitoring, and service recovery. Exit Criteria: Define, track, evidence, and obtain approval for achievement of agreed stabilization and transition exit criteria. Risk &
- Dependency Management: Identify and mitigate transition risks associated with incumbent attrition, knowledge gaps, dependencies, resources, and operational readiness. Documentation: Ensure runbooks, SOPs, operational procedures, knowledge articles, and operations manuals are completed, validated, and handed over. Stakeholder Management: Provide clear transition reporting and maintain effective communication with client executives, delivery teams, and other stakeholders.

Required Skills &

• Competencies 10+ years of relevant IT Transition / Service Transition / Program Management experience. Bilingual English &

- French – Mandatory, with professional written and spoken proficiency in both languages. Transition Frameworks: Proven experience managing structured EUC or IT managed-services transitions across large, multi-site environments. Incumbent Transition Management: Experience extracting and validating operational knowledge from departing/incumbent service providers under strict timelines. Knowledge Transfer: Strong experience designing and managing knowledge-transfer, shadow, reverse-shadow, and operational handover programs. Service Readiness:



Ability to define measurable readiness criteria, stage gates, go/no-go requirements, and transition exit criteria. Cutover &
- Stabilization: Proven experience managing complex service cutovers followed by structured hypercare/stabilization periods. Operational Knowledge: Working knowledge of Service Desk, Field Services, Endpoint Engineering, EUC, and related IT support operations. Risk Management: Strong ability to identify, track, mitigate, and escalate transition risks, issues, dependencies, and knowledge gaps. Stakeholder Leadership: Executive-level communication and credibility when managing highrisk or business-critical service transitions. Planning &
- Tools: Strong working experience with Microsoft Project, ServiceNow, knowledgemanagement platforms, and transition reporting tools. Strong program management, governance, documentation, communication, negotiation, and problem-solving capabilities.

Preferred

Certifications ITIL 4 PMP or PRINCE2 certification is preferred.

Candidate Profile

The successful candidate will be a senior transition professional capable of taking ownership of a complex, business-critical service transition from mobilization through steady state. Candidates should have strong practical experience across transition planning + incumbent knowledge transfer + service readiness + go/no-go governance + cutover + stabilization + operational handover. The individual must be comfortable coordinating multiple technical and operational workstreams while maintaining clear governance, documentation, risk control, and executive stakeholder communication.

Key: This position is based in Montreal, Canada, and professional proficiency in both English and French is mandatory.

Pay: $60,300.00-$166,000.00 per year

Work Location: In person

📌 Transition Manager (Montreal)
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