About Us

We are a growing travel agency specializing in cruises, vacation packages, and global customized travel services.

Our client base is primarily Mandarin-speaking, so fluency in Mandarin Chinese is required for this role.

We are looking for a Travel Advisor to join our team. The ideal candidate has cruise sales experience, robust customer service skills, and is comfortable working with cruise line and travel supplier booking systems.

Responsibilities

- Assist clients with cruise, vacation, and other travel bookings
- Provide travel recommendations based on clients' needs
- Handle quotations, reservations, and booking modifications
- Communicate with suppliers to resolve booking-related issues
- Maintain excellent customer service throughout the booking process
- Process in-office client payments and assist with basic payment-related administrative tasks
- Provide general office and administrative support as needed to support daily operations




- Maintain accurate client and booking records

Requirements

- Minimum 1 years of cruise sales experience required
- Valid TICO certification is required
- Familiarity with cruise line and other travel supplier booking systems
- Fluent in Mandarin and English (spoken and written)
- Sales experience and strong customer service skills
- Detail-oriented, responsible, and able to follow up with clients proactively
- Personal cruise travel experience is an asset

Benefits

- Base salary + commission
- Paid vacation
- Additional training and professional development
- Opportunities for cruise travel and product familiarization

Please submit your resume and briefly describe your travel industry experience and the supplier systems you have worked with. Pay: $18.00-$23.00 per hour

Work Location: In person

📌 Travel agent - Cruise Consultant (Markham)
🏢 Aeroswan Travel
📍 Markham