Marsh Motors Chrysler is looking for an experienced, results-driven Service Manager to take leadership of our Service Department and help move the operation to the next level.

This is not simply a position focused on maintaining an existing department. We are looking for someone who can come in, take ownership, evaluate our current processes, strengthen our warranty administration, improve technician productivity, establish accountability and build a Service Department that operates efficiently and profitably.

For the right individual, this is an opportunity to make a significant impact on the dealership while earning a compensation package that directly rewards results.

The Prospect

The successful candidate will have the authority and support to improve the department from the ground up.

Your initial priorities will include:

- Evaluating current Service Department processes and identifying areas for improvement
- Bringing warranty administration and outstanding claims fully up to date
- Improving warranty submission, reconciliation and receivables processes
- Reviewing and improving technician productivity and efficiency
- Improving shop workflow, dispatch and scheduling
- Establishing clear expectations and accountability for technicians and service advisors
- Reviewing open repair orders and work-in-progress
- Improving effective labour rate and overall Service Department gross profit
- Reducing unnecessary comebacks and improving quality control
- Improving customer satisfaction and Stellantis performance metrics
- Developing consistent daily, weekly and monthly operating procedures
- Building a strong culture of accountability, communication and customer service

You will work closely with dealership ownership and senior management and will have the support required to make meaningful operational changes.

What We Are Looking For





We are looking for an experienced automotive fixed-operations professional who understands how a successful dealership Service Department should operate.

The ideal candidate will have:

- Previous experience as a Service Manager, Fixed Operations Manager or senior dealership service leader
- Strong knowledge of automotive dealership operations
- Experience with warranty administration and manufacturer warranty processes
- Experience managing technicians and service advisors
- Strong understanding of labour sales, gross profit, productivity and efficiency
- Experience monitoring departmental KPIs and financial performance
- Strong organizational and leadership abilities
- The ability to establish processes and hold a team accountable
- Strong communication and customer-service skills
- A practical, hands-on leadership style
- Experience with CDJR/Stellantis operations considered a strong asset
- Previous experience improving or rebuilding an underperforming department considered a major asset

Most importantly, we are looking for someone who sees problems, takes ownership and follows through.

Compensation

We are prepared to offer a strong compensation package to attract the right experienced individual.

Compensation includes:

- $80,000 annual base salary
- Monthly Service Department gross-profit commission
- Monthly performance incentives for exceeding departmental targets
- Monthly warranty-performance bonuses
- Quarterly operational-performance bonuses
- Year-one department turnaround bonuses
- Additional earning potential for exceptional departmental performance

Expected Annual Earnings

A successful Service Manager should reasonably expect to earn approximately:

$130,000–$160,000+ annually





Compensation is structured so that an exceptional manager who improves the department, grows profitability and delivers strong operational results is rewarded accordingly.

For the first 90 days, a portion of variable compensation may also be guaranteed while the successful candidate works through inherited departmental issues and implements new processes.

What Success Looks Like

Within your first year, we want to see a Service Department that:

- Has warranty processing completely current
- Maintains clean and accurate warranty receivables
- Has strong control over open repair orders and work-in-progress
- Operates with clear technician and advisor processes
- Demonstrates improving technician productivity and efficiency
- Produces strong and sustainable gross profit
- Maintains appropriate labour pricing and effective labour rate
- Minimizes avoidable comebacks
- Delivers strong customer satisfaction
- Meets or exceeds Stellantis performance expectations
- Has an accountable, motivated and productive team
- Operates consistently without requiring constant intervention from senior management

Why Marsh Motors Chrysler?

This is an opportunity for an experienced Service Manager to have a real influence over how the department operates.

We are prepared to invest in the department, support meaningful change and reward someone who can deliver measurable results.

If you are currently succeeding in a dealership Service Department and are looking for an opportunity where your experience, leadership and results will genuinely be recognized and rewarded, we would like to hear from you.

All applications will be handled confidentially.

Please submit your résumé along with a brief introduction outlining your previous dealership service-management experience.

Pay: From $80,000.00 per year

Benefits:

- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Automotive Service Manager (Grand Falls-Windsor)
🏢 Marsh Motors Chrysler
📍 Grand Falls-Windsor