Company Overview

Jim Keay Ford is a well-established dealership with a proud history dating back to 1982. As a family-owned and operated business, we are dedicated to providing exceptional service and fostering a positive environment for our team and customers alike.

Overview

Jim Keay Ford Lincoln | Orleans, Ontario

Jim Keay Ford Lincoln is looking for an experienced, driven Body Shop Manager to lead our Fix Auto collision repair operation.

This is an opportunity for a strong automotive professional who knows how to run a productive, profitable body shop while delivering an excellent customer experience. We’re looking for someone who can lead a team, manage workflow, maintain high repair standards, and take ownership of the department’s performance.

Position Summary

As Body Shop Manager, you will oversee the day-to-day operation of the collision center, including technicians, estimators, administrative staff, workflow, customer service, insurer relationships, quality control, and financial performance.

You will be responsible for creating an environment where quality work gets completed efficiently, customers are kept informed, and employees have the direction and support they need to succeed.

Job Details

Job Type: Full-time; Permanent

Schedule: Monday – Friday; 8:00 am to 5:00 pm

Salary: $70,000 – $80,000 per year plus incentives (commensurate with experience)

Bonus: Tied to agreed-upon departmental objective and results

Status: The posting is for an upcoming vacancy

Start Date: As soon as possible

Location: Orleans, Ontario

What We Offer

· Positive and friendly working workplace

· Honesty and integrity in all we do





· Company events and team activities

· Employee Assistance Program (EAP)

· Extended Health Care Benefits

· Pension Plan

· Free parking

· Paid time off

· Staff pricing on vehicles and services

What You’ll Do

· Lead and manage the daily operations of the body shop

· Recruit, coach, develop, and retain a high-performing team

· Schedule and manage workflow to maximize productivity and cycle-time performance

· Monitor work in progress and ensure repairs are completed accurately and on schedule

· Maintain high standards for repair quality, safety, and customer satisfaction

· Oversee estimating, supplements, parts coordination, and repair planning

· Maintain productive relationships with insurance companies, suppliers, and other business partners

· Handle escalated customer concerns professionally and promptly

· Monitor department financial performance, including sales, gross profit, labor productivity, expenses, and overall profitability

· Identify opportunities to improve processes, efficiency, capacity, and customer experience

· Ensure the department follows dealership policies, manufacturer requirements, health and safety standards, and applicable regulations





· Work closely with dealership leadership and other departments to achieve overall business objectives

What You Bring

· Previous management or leadership experience in an automotive collision/body shop environment

· Strong knowledge of collision repair processes, estimating, repair planning, and insurance procedures

· Proven ability to lead and motivate technicians and support staff

· Strong organizational and workflow-management skills

· A solid understanding of body shop financials and the key drivers of profitability

· Excellent communication and customer-service skills

· The ability to make decisions, solve problems, and take ownership of results

· Experience with collision estimating and management software

· A solid commitment to quality, safety, integrity, and customer satisfaction

· A valid Ontario driver's license

Special Conditions

· Full time work, approximately 40 hours per week

· Noisy working environment

Accessibility & Accommodation

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Artificial Intelligence (AI) Use Disclosure

As required by Ontario’s Employment Standards Act, we disclose that AI tools may be used in the screening of job applications for this role. All hiring decisions involve human review.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $70,000.00-$80,000.00 per year

Perks:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Body Shop Manager (Ottawa)
🏢 Jim Keay Ford Lincoln
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