McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.Senior Director, Network Operations
About the Role
The Senior Director of Network Operations is a strategic and transformational leadership role responsible for evolving the network operations organization into a modern, automation-driven, and highly reliable function. This leader will drive the maturation of people, process, and technology while delivering resilient, scalable, and business-aligned network services. The role partners closely with Network Engineering, Security, Application Teams, and Business Stakeholders to ensure operational excellence, accelerate innovation through automation and AI, and continuously improve service quality and user experience.What You'll Do
Organizational Transformation & Maturity
Lead the transformation of Network Operations into a proactive, data-driven, and automation-first organizationEstablish and execute a multi-year maturity roadmap across people, process, and technologyStandardize operating models, governance, and service delivery frameworks (e.G., ITIL-based practices)Build a culture of accountability, continuous improvement, and operational excellenceAutomation, AI, and Operational Innovation
Drive adoption of automation (NetDevOps, AIOps, self-healing capabilities) to reduce manual effort and improve reliabilityLeverage AI/ML for predictive analytics, anomaly detection, and incident preventionImplement intelligent observability and event correlation to enhance signal-to-noise ratioChampion "zero-touch" operations and continuous optimization of operational workflowsService Delivery & Foundational Capabilities
Own the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge)Define and manage service catalogs, SLAs/XLAs, and performance metricsEnsure scalability, resiliency, and availability aligned with business requirementsDrive service standardization and simplification to improve adoption and supportabilityIncident, Change,



and Problem Management
Establish best-in-class Incident, Change, and Problem Management disciplinesReduce mean time to detect (MTTD) and mean time to resolve (MTTR) through tooling, automation, and process optimizationLead major incident response, including executive communications and root cause accountabilityDrive systemic problem management to eliminate recurring issues and improve stabilityPartner with engineering to ensure effective change planning, risk mitigation, and release qualityCross-Functional Partnership
Collaborate with Network Engineering to operationalize new technologies and ensure supportability by designPartner with Security teams to maintain compliance, risk posture, and incident response alignmentEngage application and business teams to align network services with business outcomes and user experience goalsAct as a key interface between operations, product owners, and executive stakeholders.People Leadership & Talent Development
Build and lead a high-performing global team with a focus on capability development and future-ready skillsDrive talent strategy, including upskilling in automation, cloud networking, and AI-driven operationsFoster a culture of empowerment, innovation, and continuous learningAlign team objectives with organizational priorities and measurable outcomesMetrics, Reporting, and Continuous Improvement
Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progressProvide executive-level reporting on operational health, risks, and improvement initiativesUse data-driven insights to prioritize investments and drive continuous improvementBenchmark capabilities against industry best practicesOther duties may be assigned as needed to meet Company goals.Minimum Qualification
12+ years in IT/Network Operations, with 5+ years in senior leadership rolesProven track record of leading large-scale operational transformation programsExperience implementing automation, AIOps, or similar advanced operational capabilitiesStrong background in enterprise network environments (on-prem, cloud, hybrid)Preferred Skills
Deep understanding of ITIL frameworks (Incident, Problem,



Change Management)Experience with observability platforms, automation tools, and network management systemsStrong business and stakeholder engagement skillsAbility to align technical operations with strategic business objectivesData-driven mindset with focus on measurable outcomesLeadership Competencies strategic thinker with execution disciplineChange agent with the ability to influence across organizational boundariesStrong communicator with executive presenceFocused on outcomes, simplification, and continuous improvementSuccess Measures
Measurable reduction in MTTR, incident volume, and repeat issuesIncreased automation coverage and reduced manual interventionImproved service reliability and customer satisfaction (SLAs/XLAs)Successful deployment of AI-driven operations capabilitiesEnhanced team engagement, capability growth, and retention.Work Model / Physical Requirements
We are Flex and Connect with 2 days a week in office.We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.Our Base Pay Range for this position $151,200 - $201,600In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.For more information regarding benefits at McKesson, please click here.McKesson is an Equal Prospect Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to United States [email protected] or Canada [email protected]. Resumes or CVs submitted to this email box will not be accepted.
#J-18808-Ljbffr

📌 Sr. Director, Network Operations (Winnipeg)
🏢 McKesson’s Corporate
📍 Winnipeg