Euna Solutions seeks a Support Analyst to enhance customer experiences with our software for public sector organizations. This hybrid role focuses on delivering prompt resolutions via various channels like phone, email, and chat.In this entry-level position, you'll gain expertise in one of Euna's core software products, ensuring government clients receive top-tier assistance. Key responsibilities include troubleshooting, documenting customer interactions, and contributing to our knowledge base as your skills grow.Key Responsibilities:Handle customer inquiries through calls, emails, and chatsTroubleshoot software issues and escalate when necessaryDocument all interactions and resolutions in ZendeskCollaborate with team members to enhance troubleshootingContribute to knowledge base articles and FAQsRequirements:Up to 1 year in technical support or help desk rolesStrong customer-first mentality with communication skillsExperience with CRM systems or ticketing environmentsFamiliarity with basic technical conceptsComfort with public sector software understandingLeverage your communication and tech skills to support public services at Euna Solutions!

📌 Associate Support Analyst - C$53,000 - C$66,300 A Year (Oakville)
🏢 Euna Solutions
📍 Oakville