Embark on a career with Software International as a Remote Technical Customer Support Specialist, serving clients in Australia. This role demands exceptional problem-solving skills and stellar customer service.In this full-time role, you'll be central to onboarding clients and ensuring their smooth experience with our SaaS solution for cash processing. The position involves delivering training, troubleshooting issues, and boosting customer satisfaction as you help clients optimize their operations.Key Responsibilities:- Lead onboarding processes for current clients effectively- Demonstrate SaaS platform features to enhance cash operations- Respond to inquiries and resolve technical issues promptly- Provide proactive support to maintain customer satisfaction- Collaborate with teams to improve customer experienceRequirements:- Experience in cash processing or cash-in-transit preferred- Strong analytical and problem-solving abilities- Excellent verbal and written communication in English and Spanish- Ability to thrive in a remote work environment- Comfortable with client-facing technical interactionsLeverage your skills in customer support and SaaS proficiency to excel with Software International.#J-18808-Ljbffr