Elevate your career as a Customer Support Associate at Agoda in Kuala Lumpur. Engage with customers in both Japanese and English, providing world-class support across diverse channels.In this role, you will be part of a dynamic, data-driven team dedicated to delivering exceptional service. Serving customers and partners from various cultures, you'll refine your problem-solving skills while adapting to a quick-paced environment. Your contributions will directly enhance customer experience and support Agoda's mission.Key Responsibilities:- Deliver excellent customer service via phone, email, and live chat- Support various Agoda products including hotels and flights- Professionally handle high volumes of inquiries and concerns- Meet individual and team KPIs responsibly- Communicate process improvements effectively to leadershipRequirements:- Japanese language proficiency at JLPT N1 and business-level English- Strong customer focus and integrity in handling information- Ability to manage time under pressure- Flexibility for 24/7 shift rotations- Experience in customer service roles preferredMake a meaningful impact at Agoda by transforming customer support into a seamless travel experience.#J-18808-Ljbffr

📌 Aerotek Customer Support Role (Winnipeg)
🏢 Actalent
📍 Winnipeg