If you are looking for recent challenges in a warm and dynamic environment with multiple benefits, then WestGroupe is the place for you!

WestGroupe offers:

• Professional development opportunities


• Extra time off during the Christmas holidays


• Free optical frames


• Referral bonuses


• Health, dental, LTD and life insurance


• Multiple social events throughout the year


• Up to 5 sick/personal days per year

Role As a customer service representative, you will be responsible for the management of customer orders.

With your ability to listen, youll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities

• Respond to customer calls and take orders


• Provide customers all the necessary information concerning orders and deliveries


• Advise customers on products


• Troubleshoot issues with customers and elevate to the manager as needed


• Handle complaints from customers with a professional and respectful attitude






• Executing any additional tasks related to Customer Service.

Requirements

The ideal customer service representative is devoted to the satisfaction of the customer.

They dedicate their full attention to each customer: regardless of the length of the call.

The most important thing is that the customer feels that you do everything in your power to assist them.

Minimum Requirements

• Minimum of 1-2 years of experience in over the phone customer service


• Minimum of a High School Diploma


• Job stability


• Good communication skills


• Fluent in English and French, oral and written


• Excellent communication skills in English and French


• At ease with learning new computer programs


• Ability to perform repetitive tasks


• Knowledge of the field of optics and eyewear, an asset


• Patience and listening


• Professional and respectful attitude.