04 Oct
|
Bilinguallink
|
La Prairie
04 Oct
Bilinguallink
La Prairie
Join a dynamic, international team as an Enterprise Customer Success Manager, managing a portfolio of global accounts from Canada. Drive customer success and growth through effective engagement and support.This role emphasizes an experienced Customer Success skilled's contribution, overseeing approximately 50 high-value enterprise accounts. Your primary focus will be on the full customer lifecycle, from initial onboarding to renewals and expansions, ensuring a strong partnership with Sales and cross-functional teams to enhance customer satisfaction.Key Responsibilities:
- Manage approximately 50 high-value global Enterprise accounts
- Own the customer lifecycle from onboarding to expansion
- Negotiate renewals and maximize net revenue retention
- Drive product adoption and mitigate churn risk
- Conduct strategic check-ins and business reviewsRequirements:
- 8+ years in Customer Success,
📌 Enterprise Customer Success Manager Canada (La Prairie)
🏢 Bilinguallink
📍 La Prairie