2 $14 M invested) and TMT—is central to success. This position will drive air workflow improvements, performance visibility, and strategic initiatives that expand air usage across all business lines.Essential Job FunctionsPromotion & Internal EngagementAct as the internal champion for Kensington Air, increasing awareness and usage across Kensington Tours, Travel Edge Network and Ensemble.Build proactive relationships with Destination Experts and sales teams to drive familiarity, confidence, and inclusion of air within itineraries.Support air education initiatives, sharing updates, insights, and materials that reinforce air as a value driver across all range companies.Operational Excellence & Technology ImprovementImprove efficiency of Kensington Air workflows through enhancements to TMT, ADX, and related booking systems.Monitor platform functionality, track developments, and work with stakeholders (R&D;, product, operations) to drive improvements.Monitor defect trends, participate in automation refinements (auto‑ticketing, schedule change tools),



and ensure stability of reservation systems.Performance Monitoring, Reporting & InsightsMonitor and report performance of Kensington Air and White Label Air including share, attachment, productivity, error rate, and SLA metrics.Build dashboards and reporting structures that provide real‑time visibility and support business decision‑making.Analyze KPIs such as ticket issuance time, commission optimization, and contract performance; identify gaps and recommend corrective action.Commercial & Contract OptimizationOperationalize the use of airline agreements through GDS and internal tools (Contract Management Facility, Commission Optimization Service).Ensure contract details, commission structures, and backend incentives are correctly reflected within booking systems.Provide support on contract interpretation, upgrade rules, soft‑dollar programs, waivers, and complex exchange/ticketing queries.Work closely with airline

📌 Director, Air Operations & Partnerships (Toronto)
🏢 KENSINGTON
📍 Toronto