Lead customer success at Coupa with a focus on Financial Services in Canada. Utilize your expertise to guide clients on Business Spend Management and drive measurable results.
As the Customer Success Director at Coupa, you will champion a portfolio of Financial Services clients across Canada. Your primary responsibility will be to advocate for customers, steering engagement strategies and mutual success plans. Deep knowledge of Source-to-Pay will empower you to facilitate innovative solutions that enhance operational efficiency.
Key Responsibilities:
• Lead strategic planning sessions with C-suite stakeholders • Drive solution adoption to overcome business challenges • Design complex programs with risk management strategies • Scale operational standards for enhanced team efficiency • Foster collaboration to develop shared leadership skills
Requirements: • 10+ years in customer-facing roles • Experience in Source-to-Pay and Spend Management • 7+ years in Canadian financial services, especially banking • Robust communication skills across stakeholder groups • Data-driven decision maker with strategic mindset
Transform customer experiences and operational results as a Customer Success Director at Coupa, empowering businesses to thrive. #J-18808-Ljbffr
📌 Customer Success Director for Financial Services (Montreal)
🏢 Bilinguallink
📍 Montreal
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