Remote

Full-time

Job Summary

Gould Furniture & Appliance is seeking a highly organized and detail-oriented Administrative Assistant to join our team. In this role, you will provide administrative and operational support to the General Manager while helping ensure the smooth day-to-day operation of our retail store.

The ideal candidate is customer-focused, proactive, and able to manage multiple responsibilities in a fast-paced retail environment. You take pride in accuracy, enjoy problem-solving, and thrive when helping a team stay organized and efficient. Your contributions will play a key role in delivering an exceptional experience for our customers while supporting inventory, accounting, and office functions.

Why Join Our Team?

• RRSP matching program
• Positive and supportive work environment
• Opportunity to work with a respected local retailer
• Employee discounts on furniture and appliances

Key Responsibilities

Customer Service & Warranty Support

• Respond to customer inquiries in a qualified and timely manner
• Assist customers with order updates, product information, and service requests
• Coordinate warranty claims and service resolutions with customers, vendors, and manufacturers
• Help ensure a positive customer experience from purchase through delivery and service

Inventory Control & Administration

• Receive and process inventory accurately and promptly
• Investigate and resolve inventory discrepancies
• Update inventory records and maintain product information on the company website
• Assist with inventory audits, cycle counts, and inventory control procedures
• Prepare and maintain inventory-related documentation

Accounts Receivable

• Prepare customer invoices and statements
• Process payments and maintain customer account records
• Support the General Manager with collections activities and follow-up communications
• Reconcile customer account information as required

Accounts Payable

• Assist with invoice processing and payment documentation
• Maintain accurate vendor records and filing systems
• Support month-end accounting procedures
• Assist with daily cash balancing and reconciliation
• Prepare deposits and maintain accurate records
• Support financial reporting and administrative recordkeeping

General Office Administration

• Answer and direct incoming telephone calls
• Maintain organized filing systems and office records
• Prepare correspondence, reports, and other administrative documents
• Support various projects and administrative tasks as assigned
• Provide general support to the management team and retail staff

Qualifications

• Previous administrative, office, retail, or customer service experience preferred
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills
• Outstanding written and verbal communication abilities
• Ability to prioritize tasks and manage multiple responsibilities effectively
• Self-motivated, dependable, and able to work independently
• Strong computer proficiency, including Microsoft Office applications and email systems
• Experience with accounting software, inventory management systems, or retail point-of-sale systems is considered an asset

What Were Looking For

Were looking for someone who is positive, dependable, and enjoys being the organizational backbone of a busy retail operation. If you enjoy helping customers, supporting a team, and keeping things running smoothly behind the scenes, wed love to hear from you.