We are currently seeking a Full TimeIT Specialistto join our team. As a Full-Time employee, you will be required tojualwork 37.5 hrs/week and provide 24/7 rotating on-call support with escalation to the Manager, IT. As a member of the Information Technology department, the individual will be required to ensure operational excellence, technical service, data security, supports people and teams and ensures health and safety within their role.Pay: $27.19 - $28.84 per hourPRIMARY FUNCTIONS:Provide Tier 1–2 technical support for end users across multiple sites via ticketing system, including troubleshooting hardware, software, SaaS applications, telecommunications, and mobile devicesAdminister and support user accounts, access controls, and group policies in Active Directory and cloud-based identity platforms, in accordance with the _________________ Systems Access MatrixConfigure, deploy, and support endpoint devices (Windows laptops/desktops, tablets, smartphones) using standardized images and mobile device management (MDM) toolsSupport a hybrid and remote workforce, including VPN connectivity, secure remote access, and endpoint complianceMonitor and respond to endpoint security alerts, antivirus events, and cybersecurity dashboards; escalat incidentsas requiredPerform software, OS, and firmware updates, patching, and lifecycle management for end-user devicesSupport unified communications systems including VoIP, voicemail, conferencing, and call‑centre technologiesMaintain and support physical security systems, access control, and building technology in coordination with vendorsAssist with onboarding and offboarding processes, including account provisioning, hardware deployment,



and asset recoveryCollaborate with the Systems Administrator on infrastructure maintenance, upgrades, and documentationProvide user training, technical documentation, and knowledge‑base contributions to improve self‑service and service deliveryParticipate in a 24/7 rotating on‑call schedule with defined escalation proceduresPOSITION REQUIREMENTS:College Diploma in Information Technology, Computer Systems, or a related field2+ years of experience in an IT Help Desk, Technical Support, or Systems Support roleStrong working knowledge of Windows 11, Windows Server (2019/2022), Active Directory, and Microsoft 365Experience supporting cloud-based and SaaS platforms (e.G., SharePoint, collaboration tools, line‑of‑business applications)Experience supporting mobile devices and MDM solutions for iOS and AndroidFamiliarity with cybersecurity best practices, endpoint protection, patch management, and incident escalationExperience supporting VPNs, remote access technologies, and hybrid work environmentsExperience with VoIP μαζί unified communications, and telephony systemsUnderstanding of backup, data protection, and recovery concepts (on‑prem and cloud‑based)Solid customer service orientation with excellent communication, time‑management, and problem‑solving skillsAbility to prioritize tasks, work independently,



and manage multiple concurrent requests in a fast‑paced environmentExperience working in healthcare, non‑profit, or regulated environments is considered an assetExperience:2+ years of experience in an IT Help Desk or technical support roleHands‑on experience with开奖号无人机 таблет MDM for iOS and AndroidExposure to endpoint security tools and basic cybersecurity incident Guatemala responseExperience with IT asset management, inventory tracking, and device lifecycle managementExperience supporting healthcare, non‑profit, or other regulated environmentsLicence/Certification:Community College Diploma in Information Technology or related field (ports required)Valid Ontario driver’s license and insurance in accordance with organizational policy (required)CompTIA A+, Network+, or Security+ certification pysMicrosoft certifications (e.G., Modern Desktop Administrator or equivalent)Must be legally eligible to work in CanadaAcclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger – and our care more effective – when it includes people of equity‑seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.Please note - only those applicants selected for interview will be contacted.Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.#J-18808-Ljbffr

📌 It Specialist - $27.2 - $28.8 An Hour (Toronto)
🏢 Acclaim Health
📍 Toronto