Area(s) of interest: Advisory services, Call centres Location(s): Montreal As a Customer Service Agent for our call centres, you’ll support our clients with their financing needs including personal loans, lines of credit and mortgages. You’ll have a positive impact on clients with your listening and advisory skills. Take calls from clients Answer questions related to financing products (personal loans, student loans, lines of credit, mortgage loans) Listen to clients’ needs and offer personalized solutions Help clients use our banking applications Refer clients with specialized needs to the correct sector Our Client Contact centre is open Monday to Friday from 8:00 a.M. to 9:00p.M. and Saturday and Sunday from 9:00 a.M. to 5:00 p.M. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance. Your team Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. Learning and development You’ll start with a training program lasting 6 to 8 weeks.Your on-the-job training will focus on learning how to help clients over the phone, and you'll be supported by a trainer. We encourage our employees’ development and offer numerous career opportunities,



including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training. Prerequisites High school diploma Aptitude for building robust relationships and proactively establishing ties with clients Languages: Reason to require this language: you will need to serve clients who speak a language other than French regularly. Skills Communication Driving Results Multitasking Stress Management Teamwork Accountability Client-focused Detail-oriented Empathy Initiative Learning Agility Resiliency In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: Health and wellness program, including many options Employee Share Ownership Plan Employee and family assistance program Preferential banking services Involvement in community initiatives Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment We’re a

📌 Customer Service Agent, Financing (Montreal)
🏢 Banque Nationale du Canada
📍 Montreal