37.5hours per week | Rotational schedule including days, evenings, and weekends | Shiftsbetween 8:30AM–7:00PM Reporting to the Manager of Animal Admissions & Foster, theCommunity Services Facilitator is a collaborative, cross-functional role thatoperates across Animal Admissions, Foster Care, and Community Programs. Thisposition is integral to advancing the organization’s mission by supporting acoordinated, compassionate approach to service delivery for both animals andthe community. The Community Services Facilitator plays a key role in ensuring aseamless and client-centered experience across the continuum of care—fromintake and diversion, to foster placement, to the delivery of community-basedsupports that help keep pets safely in their homes. This position requires ahigh degree of adaptability, sound judgment, and professionalism to effectivelynavigate a fast-paced workplace while responding to the diverse needs ofclients and animals. The successful candidate will demonstrate a strong commitment to animalwelfare, exceptional customer service, and the ability to effectivelycoordinate programs, resources, and communication across multiple teams insupport of organizational goals. Responsibilities Integrated Service Delivery Act as aliaison across Admissions, Foster, and Community Programs to ensurecohesive, timely, and client-centered service delivery. Support thefull lifecycle of care for animals and clients, including intake,diversion, foster placement, and community outreach programs. Maintain strongcommunication between departments to ensure alignment,



efficiency,and continuity of care. Animal Admissions & Client Support Provide compassionate, non-judgmental support to clientssurrendering animals or seeking assistance. Assess andtriage animal intakes while exploring diversion opportunities andcommunity-based supports. Processintake documentation, maintain accurate records, and managedatabase entries. Coordinatefoster intakes, returns, and transportation logistics withinternal teams and external veterinary partners. Respond topublic inquiries via phone, email, and in person. Foster Program Coordination Train andsupport foster families and volunteers. Coordinatethe placement of animals into foster homes,ensuring timely and appropriate matches. Maintainongoing communication with foster caregivers and provide day-to-daysupport. Track andmanage foster animal records, inventory, and program documentation. Supportvolunteer engagement, recognition initiatives, and foster appreciationefforts. Community Programs & Outreach Support theadministration of applications, appointment scheduling, and clientcommunication. Collaboratewith veterinary teams and external partners to expand program offerings(e.G., vaccination and spay/neuter initiatives). Track programdata and contribute to reporting and continuous improvement. Develop anddocument policies, procedures, and best practices for program consistency. Assist in the coordination, and delivery of community support programs, including: Pet Safekeeping Emergency Boarding Seniors Program Pet Food

📌 Community Services Facilitator (Calgary)
🏢 GetHired
📍 Calgary