Position Details Job Number: JR02273 Department: ENT Head and Neck Residency Clinic This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown) Job Type: Temporary (Fixed Term), Part time Contract Duration: (If applicable) 15 months Number of Positions: 1 Union: CUPE Local 786 Hourly Rate (Min / Max): $29.4 - $31.92 Schedule Work Days: Monday to Friday Time of Day: Days Shift: Hours - 7.5 Shift Start: (If applicable) AM 08:00 Reason for Posting: Posting is for a role with an existing vacancy Application Dates: Opening Date: Closing Date: Job Description Position Summary This position provides administrative support to ENT clinic and interacts directly with patients and their families and the unit receptionist and registration clerk. The incumbent communicates directly within the unit(s) and to other hospital departments. All related duties and responsibilities adhere to the policies and procedures of St. Joseph's Healthcare. Qualifications Post-secondary diploma/certificate in medical office administration or equivalent combination of education and experience. Medical Terminology Certificate. Minimum 1 year experience in health care environment. Intermediate skill level in MSWord Powerpoint and MSExcel. Clerical testing may be required as part of the selection process. Familiarity with registration and scheduling database systems.



Intermediate keyboarding and transcription skills. Demonstrated ability to accept responsibility plan prioritize and complete tasks with minimal supervision. Effective communication skills and the ability to deal with the public with tact and diplomacy. Excellent customer service orientation. Ability to perform well as a contributing member of a team. Good organizational and analytical problem-solving skills. Responsibilities Functions in a public relations and reception capacity as initial contact with patients and families utilizing the services of the clinics handling departmental communications and contact with clients at all levels. Handles all incoming phone calls and enquiries to the desk in an effective and courteous manner. Referrals are made and individuals are directed accordingly. Coordinates patient scheduling and registration through the use of several computer applications including PHS data entry. This includes telephone reminders to patients and follow-up on missed appointments. Verifies and updates patient information prepares patient charts validates OHIP cards and ensures that all patient records are processed efficiently and managed with the utmost confidentiality following all standards determined by admission discharge and

📌 Admin Support 8 - Ent (Hamilton)
🏢 SJH St. Joseph's Healthcare Hamilton
📍 Hamilton